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Services Phone Directory

The following list of services are not limited to the City of Medicine Hat, but also include frequently used services in the community. Please refer to the list below for contact information for the requested service.

Account Inquiries: Customers

  • Accounts Receivable: 403.529.8111
  • Taxation: 403.529.8111
  • Utilities: 403.529.8111
  • Solid Waste Collection: 403.529.8176
  • Water/Sewer: 403.529.8176 

Airport: Medicine Hat Municipal Airport

 

Airport Management
Phone: 403.526.4664
jefhun@medicinehat.ca

 

Animals: Animal Control, Dog and Cat Licensing

 

Municipal Bylaw Enforcement
Phone: 403.529.8436
Fax: 403.529.8444
frecri@mhps.ca

 

Assessment : Valuation of Properties, Billing, Accounting Assessment

 

Assessment
General Inquiries: 403.529.8114
Fax: 403.502.8552
assessment@medicinehat.ca  

 

Business Licenses

Planning, Building and Development Services

 

General Inquiries: 403.529.8374
Fax Line: 403.502.8038
pbe@medicinehat.ca

 

Bylaws

 

City Clerk - Permanent Records Only: 403.529.8221 

clerk@medicinehat.ca

Enforcement:
Municipal Bylaw Enforcement
Phone: 403.529.8481
Municipal Bylaw Inquiries
Phone: 403.529.8447 

Campground:

 

Gas City Campground
402 11 Ave SW - Medicine Hat

Note: Administrative Building Office Hours: 8:00 am to 10:00 pm daily. May - October (weather pending)

General Inquiries: In Season: 403.529.8158
Off Season: 403.529.8333
camgro@medicinehat.ca

 

Canada Day Celebrations:

 

General Information: 403.526.0417
Contact: John John
jjohn@telus.net

 

Contact during the months of May, June & July
Cultural Centre Rehearsal room #4
Phone: 403.527.9242

 

Cemetery: Hillside Cemetery Inquiries, Plots, Interment Services

 

Hillside Cemetery
General Inquiries: 403.529.8387
Fax Line: 403.527.8563
cemetery@medicinehat.ca

 

City Centre Development Agency: Downtown Business Revitalization Zone 

 

City Centre Development Agency

Phone: 403.529.5997
Cell: 403.878.7769
ccda@shawbiz.ca

www.ccdamedicinehat.com

 

City Clerk's Office: Legislative Processes, Council Meeting Agenda and Minutes; City Elections

General Inquiries: 403.529.8115
Fax Line: 403.529.8182
clerk@medicinehat.ca 

 

Bylaws/Records Inquiries: 403.529.8221
Receptionist/Tours: 403.529.8115
City Clerk: 403.529.8234
City Solicitor: 403.529.8350

 

City Hall: City Hall General Information and Services, Freedom of Information & Protection of Privacy, Records Management

General Inquiries: 403.529.8220
Fax Line: 403.529.8182
clerk@medicinehat.ca 

 

Bylaws/Records Inquiries: 403.529.8221
Receptionist/Tours: 403.529.8115
City Clerk: 403.529.8234
City Solicitor: 403.529.8350

 

College: Medicine Hat College:

 

299 College Drive SE

Phone: 403.529.3811
Toll Free: 1.866.282.8394
Fax: 403.504.3517

 

Communications: Media Relations, Public Information

 

Corporate Communications
Phone: 403.502.8719
Fax: 403.529.8324
corpcomm@medicinehat.ca

 

Community Organizations:

 

Southeast Alberta Regional Directory
Toll Free: 1.888.828.4636

http://www.infointhehat.ca/

www.infoseab.ca

 

Dangerous Goods & Heavy Truck Routes:

 

Municipal Works 
General Inquiries: 403.529.8177
Fax Line: 403.502.8040

mw@medicinehat.ca

 

Development Services: Permits, Development Approvals, Compliance Requests, Property Information

Planning, Building and Development Services
General Inquiries: 403.529.8374
Fax Line: 403.502.8038
pbe@medicinehat.ca

 

Echo Dale Regional Park:

 

Parks and Outdoor Recreation
General Inquiries: 403.529.8333
Fax Line: 403.527.4798
Parks Information Line: 403.502.8579
parks@medicinehat.ca

 

Events: outdoor, Community Events, Concerts, WHL Tigers

 

The Arena
General Inquiries: 403.529.8345
Fax Line: 403.529.1112
natsau@medicinehat.ca

 

Medicine Hat Tigers Box Office: 403.527.8406

 

Economic Development/Business Support Office

 

Business Support Office - City Hall
General Inquiries: 403.529.8373
Toll Free: 1.888.4THE HAT (1.888.484.3428)
Fax Line: 403.502.8055
business@medicinehat.ca

 

Elections: Municipal/Civic – Alderman, Mayor, School Board of Directors

 

General Inquiries: 403.529.8220
Fax Line: 403.529.8182
clerk@medicinehat.ca

 

Electric Operations: Electric Operations, Streetlights and Power Outages

 

Electric Distribution
General Inquiries: 403.529.8262
Fax Line: 403.502.8060
elecdist@medicinehat.ca

 

Electric Generation
General Inquiries: 403.529.8272
Fax Line: 403.528.2197
elecgen@medicinehat.ca

 
Utility Billing
Billing Inquiries: 403.529.8111

 

Emergencies

911 -  Emergency Services Communications Centre (PSCC) Enhanced 9-1-1 call answering and Emergency Services Dispatching, Disaster Services, Fire, Police, Ambulance

  
Emergencies: 9-1-1
Administration: 403.529.8450
Recruiting: 403.529.8449

 

Esplanade Arts & Heritage Centre: TIXX.ca: Buying tickets; Museum, Art Gallery, Room Rental

Esplanade Arts & Heritage Centre 
Phone: 403.502.8580
Fax: 403.502.8589
Ticket Hotline: 403.502.8777

www.tixx.ca 

http://www.esplanade.ca/

 

Hours: Monday to Friday from 10 am to 5 pm and Saturday/Sunday from noon to 5 pm

 

Fieldhouse: Cypress Centre Fieldhouse (Stampede Grounds)

 

2055 - 21 Avenue SE

Booking & Inquiries (Sept - April): 403.502.8745

Bookings & Inquiries (May - August): 403.527.1234

Fire & Emergency Services: Fire services, Recruitment, Water Rescue, Fire Prevention, Permits, Public Education

 

Fire Administration: 403.529.8282 
Department Fax: 403.526.1352

 

Fire stations: 

  • Maple Avenue Fire Station #1 440 Maple Avenue SE - Phone: 403.529.8282
  • Dunmore Road Fire Station #2 3045 Dunmore Road SE - Phone: 403.502.8010
  • Gershaw Drive Fire Station #3 5 Halifax Way SW - Phone: 403.502.8760

 

Gas Leaks/Odours: reporting, emergency

 

Gas Emergency (Local-24 Hours) 403.529.8191

 

Gas Emergency (Out of Town-24 Hours) 1.866.248.8838

General Inquiries: Customer Service, City of Medicine Hat Services

 

City Hall
General Inquiries: 403.529.8115
Fax Line: 403.529.8182
clerk@medicinehat.ca 

 

Hat Smart: Energy Conservation, Audits, Solar, Wind and Geo-thermal Power Solutions; Renewable Energy

 

Energy Sustainability Department, Hat Smart
General Inquiries: 403.502.8799
Fax: 403.502.8061
www.hatsmart.ca
hatsmart@medicinehat.ca

 

Hazardous Household Waste:

 

Environmental Utilities Department
General Inquiries: 403.529.8176
Fax: 403.528.4955
eu@medicinehat.ca  

 

Hospital: Medicine Hat Regional Hospital; Palliser Health Region; Alberta Health Services

 

Medicine Hat Regional Hospital
666 5 Street SW
Medicine Hat, Alberta, T1A 4H6
General Inquiries: 403.529.8000

 

Human Resources; Job opportunities and Employee Recruitment

 

City of Medicine Hat Human Resources
General Inquiries: 403.529.8352
Fax Line: 403.525.8870 
hr@medicinehat.ca

 

Insurance & Risk Management: Insures Assets and Operations, Processes Claims

 

City of Medicine Hat Corporate Asset Management
General Inquiries: 403.502.8019
Fax Line: 403.502.8729
corp_asset@medicinehat.ca

 

City of Medicine Hat Treasury and Risk Management:
Phone: 403.529.8141
Fax Line: 403.502.8729
corp_asset@medicinehat.ca

 

Medicine Hat Public Library: Library Services, Education

 

Reference Services: .403.502.8538
Adult Services / Information: 403.502.8525
Children's Services: 403.502.8526
Room Bookings (Information About Room Bookings): 403.502.8530
http://www.mhpl.info/contact.htm

 

Medicine Hat Police Service: Policing and Bylaw Enforcement Services for Medicine Hat

 

Medicine Hat Police Service
884 - 2 Street SE

Emergency Phone: 9-1-1
General Inquiries: 403.529.8400
Fax Line: 403.529.8444

 

Communications Coordinator: Mhps@Mhps.ca

Police Information Manager & Coordinator: Policeinfo@Mhps.ca 

 

Medicine Hat Transit: Transit, Special Transit, Bus Stops

 

Downtown Terminal (MHT Office)
333 – 6th Avenue SE
Office Hours: Monday to Friday  from 8 am to 4 pm 

 

Transit Information Line: 403.525.8899
General Inquiries: 403.529.8214
MHT Manager: 403.529.8216
Fax Line: 403.527.5844
mhtransit@medicinehat.ca

 

Office of the Chief Administrative Officer: Ensures Implementation of Municipal Programs and Policies

Ray Barnard
Chief Administrative Officer - Municipal Services
403.529.8222
raybar@medicinehat.ca

 

Office of the Chief Operating Officer: Ensures Implementation of Energy/Utility Programs and Policies

Gerry Labas
Chief Operating Officer - Energy Division
403.502.8756 
gerlab@medicinehat.ca

 

Parks & Recreation: Parks, Leisure Trails, Facilities & Fields, Street Trees

 

Parks and Recreation
General Inquiries: 403.529.8333
Fax Line: 403.527.4798
Parks Information Line: 403.502.8579
parks@medicinehat.ca

 

Planning Land Use Regulation, Subdivision, Zoning, Condo Conversion:

 

Planning, Building and Development Services
General Inquiries: 403.529.8374
Fax Line: 403.502.8038
pbe@medicinehat.ca

 

Potholes:

 

Municipal Works
General Inquiries: 403.529.8177
Fax Line: 403.502.8040

 

Road and Sidewalk Maintenance
Phone: 403.529.8177 
mw@medicinehat.ca

 

Police Point Park & Medicine Hat Interpretative Centre: Attraction, Educational Programs

Medicine Hat Interpretive Program
Nature Line: 403.529.6225
Fax: 403.526.6408
mhip@natureline.info 

 

Purchasing: Procurement of Goods and Services, Tenders, RFP

 

City of Medicine Hat Purchasing
General Inquiries: 403.529.8236
Fax Line: 403.526.1239
purchasing@medicinehat.ca

 

Land Sales: Residential, Commercial and Industrial Lot Sales

 

Land and Properties
General Inquiries: 403.529.8148
Fax Line: 403.502.8055 
land_properties@medicinehat.ca

 

Maps:  City i-map

 

City of Medicine Hat Geographic Information Services
General Inquiries: 403.529.8101
Fax Line: 403.502.8574
gis@medicinehat.ca

 

City maps available at Tourism Medicine Hat l Visitor Information Centre l #8 Gehring Road SE

 

Recreation and Culture: Recreation and Culture Guide, Indoor Facility Rentals, Liason for Community Groups, Grants

Community Development - City Hall
General Inquiries: 403.529.8316
Fax Line: 403.529.8324 
commdev@medicinehat.ca

 

Road and Street Operations - Road and lane maintenance within City of Medicine Hat only, Sidewalks, On-street Traffic; Pothole repair

 

Municipal Works
General Inquiries: 403.529.8177
Fax Line: 403.502.8040

 

Road and Sidewalk Maintenance
Phone: 403.529.8177 
mw@medicinehat.ca

 

Traffic Issues
Phone: 403.529.8177
mw@medicinehat.ca

 

Senior Services:

 

Strathcona Centre, 1150 5th Street SE 

Phone: 403.529.8307
Fax: 403.529.8369 
veiner@medicinehat.ca

 

For more information and contact information, click here.

 

Skating:

Public Skating Hotline: 403.502.8570

Ice Rentals: 403.502.8745

 

Direct to Arenas (Lost and Found, etc.)

The Arena - 403.529.8345

Family Leisure Centre AEC Arena - 403.502.8566 

Hockey Hounds Recreation Centre - 403.527.4171

Kinplex I & Kinplex II - 403.527.9570 

Moose Recreation Centre - 403.527.4170 
            

Social Development: Community Development, Planning, Support, Awareness

 

City of Medicine Hat Social Development

General Inquiries: 403.529.8311
Fax Line: 403.529.8324
commdev@medicinehat.ca

 

Statistics & Data: Business Statistics & Data

 

Business Support Office

General Inquiries: 403.529.8373
Fax Line: 403.529.8324 
business@medicinehat.ca

 

Business Licenses, Home-Based Businesses & Permits

General Inquiries: 403.529.8374
Fax Line: 403.502.8038
pbe@medicinehat.ca

 

Street Lights: Report a Problem, Traffic Light Outages, Cross-Walking Signals

 

Electric Distribution
General Inquiries: 403.529.8262
Fax Line: 403.502.8060
elecdist@medicinehat.ca

 

Swimming: Pools, Wave Pools, Water Slides

 
Swimming Hotline: 403.502.8571

General Inquiries: 403.502.8566
Fax Line: 403.502.8561

  • Crestwood Recreation Centre
  • Heald Pool
  • Heights Pool
  • Hill Pool
  • Strathcona Pool
  • Family Leisure Centre
  • Echo Dale Regional Park

Tigers: Medicine Hat Tigers, Western Hockey League (WHL)

 

Medicine Hat Tigers Hockey Club
Business Phone: 403.526.2666
Ticket Hotline: 403.527.8406
Fax: 403.526.3072
admin@tigershockey.com

 

Tourism: Tourism Medicine Hat; Visitor Information

 

Tourism Medicine Hat, #8 Gehring Road S.W. 
Phone: 403.527.6422
Toll Free: 1.800.481.2822
Fax: 403.528.2682
www.tourismmedicinehat.com

 

Hours: Open from 8:30 am to 4:00 pm from Mid-September to Mid-May,  and open from 8:00 am to 7:00 pm Mid-May to Mid-September.

 

Traffic Lights: Outages (24 Hour)

 

Electric Communications/Emergency Services

General nquiries: 403.529.8260

 

Utility Billing and Utilities Customer Service:

Customer Service - City Hall
580 First Street SE

 

General Inquiries, Customer Service: 403.529.8111
Collections: 403.529.8113
Fax Line: 403.526.1239
customer_accounts@medicinehat.ca

 

Business Hours: 8:30 am to 4:30 pm

Waste and Recycling Services: Solid Waste, Recycling, Garbage, Composting, Landfill, Commercial Waste Service, Water, Sewer and Wastewater Facilities

Environmental Utilities Department
General Inquiries: 403.529.8176
Fax: 403.528.4955
eu@medicinehat.ca

 

Last updated: 1/22/2014 10:17:17 AM