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City of Medicine Hat Announces Initial Measures to Support Community during COVID-19 Event

Post Date:03/19/2020 3:07 PM

Medicine Hat – With many community members and business owners impacted by COVID-19, the City of Medicine has determined immediate measures for ratepayers who are experiencing unexpected challenges and uncertainty that may be affecting their ability to pay City of Medicine Hat utility bills.

Effective March 16, 2020 the following measures are in place:

  • Disconnection warning letters and related $20.00 service fee will be deferred for 90 days
  • Utility disconnections will be deferred for 90 days thereby eliminating the disconnection fee ($58.50) and reconnection fee ($58.50)
  • Customer overdue reminder notices will replace the disconnection warning letters asking customers to contact Customer Service (403-529-8111) for special payment arrangements (no fee associated)
  • Utility arrears transferred to property tax accounts (and $40.00 service fee) will be deferred for 90 days.

These measures will allow utility customers facing financial challenges due to COVID-19 time to secure other funding. They will also help prevent the potential spread by reducing in-person visits to City Hall and other supporting agencies. These measures will be re-evaluated and revised as required, including the potential of other measures related to utilities, taxes, and general accounts receivable.

Customers are encouraged to email inquiries wherever possible to reduce foot traffic in City Hall and the volume of calls to the Customer Service line. Customer requests will be addressed more quickly by email:

  • Customer_accounts@medicinehat.ca
  • tax@medicinehat.ca
  • Collections@medicinehat.ca (for payment arrangements)

Residents are also advised of recent telephone scams: the City is not making phone calls threatening disconnects and asking for credit card information. Do not give credit card information as the City is not conducting these calls. If in doubt, phone Customer Service.

The City is very aware of the impact on the community and will work with residents, businesses, and other levels of government to help the community recover from this unprecedented event. These actions will take time.

Further, in alignment with the announcement made by the Alberta Government on March 18, the City is also working on other measures for deferral of utility payments which will be announced shortly.

Remember the four C's: Calm, Cautious, Courteous, Compassionate

The City of Medicine Hat will continue to share information on City-related impacts of COVID-19 online. Visit www.medicinehat.ca for further updates.

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For further information, please contact:

Public Information Officer
City of Medicine Hat
403.548.9675

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