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City Utility Operations Continuing as Normal

Post Date:03/20/2020 4:30 PM

Medicine Hat – The City of Medicine Hat continues to provide utility support to residents, while implementing protective measures to help keep residents and staff safe.

Utility Distribution and Environmental Utilities departments continue to operate as normal.

“Gas, electricity, sewer and water are considered to be essential services,” said Brad Maynes, Commissioner of the Energy and Utilities Division. “We want to ensure the safety of our residents while continuing to deliver the quality of services they expect.”

In the event of an emergency, utility customers are encouraged to contact these departments. Staff will continue to attend urgent calls at residences, but will ask for customer cooperation. Homeowners will be asked additional screening questions prior to a crew being dispatched, for their protection, as well as staff, who will also wear appropriate protective equipment to ensure everyone’s safety.

Sewer system responses are being limited to essential services only. Staff with Environmental Utilities will only enter a home in the case of an emergency (i.e., a sewer back-up). This is to help protect the home owner, as well as the employee.

Normal operation at the water treatment plant includes bacteriological and chemical testing as scheduled. The City of Medicine Hat continues to meet and exceed all federal and provincial regulations and standards.

“Conventional water treatment, which utilizes filtration and disinfection has been shown to inactivate COVID-19,” Maynes added. “Our water treatment plant will continue to provide clean, safe drinking water in the community.”

Landfill operations will also continue, with modified public interaction. Anyone coming to the landfill will be asked to remain in their vehicles at the scale. Payments with debit cards will also help reduce interactions between employees and the public.

Remember the four C’s: Calm, Cautious, Courteous, Compassionate

The City of Medicine Hat will continue to share information on City-related impacts of COVID-19 online. Visit for further updates.

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For media inquiries, please contact:

Public Information Officer
City of Medicine Hat

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