COVID-19 Utility Credit

On July 5, 2021, City Council unanimously passed a motion, directing staff to prepare a second COVID relief program in an amount of $4.5 million.

On August 3, Council approved that $4.5 million be administered to utility account holders on record as of August 1, 2021, as an equal credit between all accounts. 

Each City of Medicine Hat utility account will receive a one-time credit of $136.00. The credit will be applied to utility account beginning Monday, August 16 and will appear on statements through the end of September, dependent on timing of billing cycles. Eligible utility holders do not need to apply for the credit. This credit will be displayed as a separate line on the utility bill as ‘2021 CMH COVID Relief Credit’.

The City is hopeful that in cases where landlords are utility account holders, savings will be passed along to their tenants. 

Any utility account holder receiving a rebate who does not need the support is encouraged to donate their credit to the Community Warmth program, assisting those in need.

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How much will the credit be?
Council approved that $4.5 million be administered to utility account holders on record as of August 1, 2021, as an equal credit between all accounts. Each eligible utility account will receive a one-time COVID Relief Credit of $136.00.
Why did Council approve the COVID Relief Credit?
Residents of the City of Medicine Hat (“the City”) have experienced numerous hardships related to the onset of the COVID-19 pandemic in March of 2020 including, but not limited to: severe illness and loss of friends and family, job losses, business failures, mental health issues and travel restrictions. 

City Council acknowledges these hardships and is committed to supporting our community. 

The credit is intended to provide direct financial relief by offsetting high electricity costs due to increased consumption during the hot summer and increased cost. 
Do I need to apply?
A one-time credit will automatically be applied to all utility account holders who receive a utility bill issued by the City of Medicine Hat. 

You do not need to apply if your account is eligible. The current registered utility account holder on August 1st is eligible.
Why don't I see the credit on my utility statement? 
The credit will be applied to accounts beginning Monday, August 16, and will appear on statements through September, dependent on the timing of billing cycles. The credit will be displayed as a separate line item on the utility statement as ‘2021 CMH COVID Relief Credit’.

If you have not received a credit on your account by late September, please contact Customer Service by email customer_accounts@medicinehat.ca or phone 403.529.8111.
My utilities are included in my rent. Will I get a credit?
Tenants not signed on for utilities are not eligible. The City is hopeful that in cases where landlords are the utility account holders, savings will be passed along to their tenants.  
What if I don't need the credit?

The City is encouraging residents who do not need the COVID support to donate the credit to the Community Warmth program.  The Community Warmth program goes directly to individuals and families in our community who are unable to pay their City of Medicine Hat utility bills.

To donate to Community Warmth program, visit the City website, email customer_accounts@medicinehat.ca or call 403.529.8111.

Utility customers may also arrange a monthly donation to the energy assistance program of $1 or more. This donation is added directly onto a utility bill statement. Income tax receipts are issued for donations over $10 per year.

I moved. Will I still get the credit?

To administer the credit, Council approved the credit to be applied to utility account holders on record as of August 1, 2021.

A customer who has moved out of the service area prior to August 1, 2021 is not eligible for the credit.

A customer who has moved out of the service area after August 1, 2021 is eligible for the credit.  The credit will be applied to the final bill.

I moved but forgot to sign on for utilities. Do I get the credit?
Customers can retroactively sign on for utility accounts. If they are responsible for the utility account for August 1, 2021 or earlier, the credit can be applied.
What if my services were disconnected as of August 1?

A current account in arrears or disconnect status is eligible for the credit.

Accounts that have had all services disconnected for more than three months are not eligible for the credit.