Report a Problem

Thermostat and electrical outlet

Have questions or concerns about your utility bill?

Water splash park

Want to book swimming lessons, camping, or a facility?

Medicine Hat Bylaw

For all bylaw related concerns, please contact a bylaw officer directly at 403-529-8481.

Immediate assistance required

If you require immediate assistance, please contact the department directly between 8 a.m. and 4 p.m., Monday to Friday (excluding holidays). 

  • Power and traffic light outages: 403-529-8260
  • Roads and sidewalks: 403-529-8177
  • Gas utility: 403-529-8191
  • Water and sewer: 403-529-8176 

If you need to contact any of the above after hours, please call 403-529-2828.

Road crew at work

Submit an issue

Have you spotted issues like cracked sidewalks, potholes, burnt-out street lights or problems within our parks? Issues with City infrastructure can be submitted as a service ticket through our Report a Problem portal.

Please note, if you require emergency assistance, please call 9-1-1.

Submit a ticket