Privacy Policy and Code of Conduct

At Co-op Place, we are committed to creating a safe, comfortable and enjoyable experience for everyone.

Code of Conduct

Our staff is here to support an environment where each event will not be disrupted by the interference of guest actions, including obscene language and gestures or any other disruptive behaviour. Guests who violate this code of conduct will be required to leave Co-op Place as our staff reserves the right to expel, without refund, any ticket holders who are acting inappropriately or exhibiting behaviour that creates an uncomfortable environment. 

General Entry Policy

In order to provide the safest environment possible for guests, staff and performers alike, Co-op Place retains the right to ensure that various items do not enter the building. Items that can be dangerous to guests, other patrons and/or performers are strictly prohibited.

All bags (camera bags, purses, etc.) will be subject to search upon entering Co-op Place. This is to ensure everyone’s safety; we appreciate your cooperation.

Management and Staff reserve the right to:

  • Inspect and/or search all persons, packages, and bags entering the premises
  • Remove any persons from the facility if the person’s behaviour is considered dangerous or unacceptable
  • Prohibit any persons from entering or remaining on the premises who appear to be intoxicated or under the influence of illegal substances
  • Prohibit any persons under the age of 12 from attending an event without supervision of a person 16 years of age or older

Prohibited Items:

  • Outside food or beverage
  • Alcohol, drugs, illegal substances, cigarettes, vaping, e-cigarettes
  • Air horns or laser pointers / any items that may disrupt the enjoyment for others
  • Weapons of any kind
  • 35 mm or detachable lens camera
  • Camera lenses that extend 3″ or more (may change event-by-event)
  • Backpacks, duffle bags, or coolers (soft sided handbags and diaper bags will be permitted)
  • Cans, glass bottles, or metal containers of any kind. Clear plastic refillable water bottles will be accepted but must be empty on arrival; you may use on-site water fountains to fill.

Please note: Co-op Place has a no re-entry policy. Access to the designated smoking area is permitted; however, your ticket must be properly scanned out to enable re-entry into the facility.

Guests who wish to return certain prohibited items to their vehicle or need to exit and re-enter due to personal emergencies (i.e. to retrieve medicine from a vehicle) must make contact with a Guest Services member to make arrangements. Guest Services will assess the request to ensure all building policies are followed.

Privacy Policy

The City of Medicine Hat (“City”) is committed to protecting your privacy. This website, and our practices, have been designed to ensure compliance with the privacy provisions of the Freedom of Information and Protection of Privacy Act, RSA 2000, c F-25 (“FOIP”) . By visiting you are acknowledging and accepting the terms and conditions of this privacy statement.

Personal information
The City does not automatically gather any personal information from you, such as your name, phone number, street or email address. This personal information is only obtained if you supply it voluntarily. Any personal information you provide to us is collected, used and disclosed in accordance with FOIP. We will not sell, share, or rent your personal information to any third party. The City will only use or disclose your personal information in accordance with FOIP. The City uses encryption technology to keep any personal information collected through the website confidential. All other user information is maintained in a secure environment only accessible by authorized personnel.

Logging practices
When you browse this website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. This information does not identify a visitor personally and is only used to administer the site and identify usage trends to improve the website. Our web logs store the domain name and IP address from which this website was accessed, the type of browser and operating system used, the date and time the website was accessed, the pages visited, and, the region of the world from which the website was accessed.

This website uses cookies to improve users' experience. A "cookie" is a small text file that is stored on a user's computer, placed there by a web server for future access and retrieval of stored information. All employees and processors who have access to your cookies are obliged to respect the confidentiality of that information. Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Be aware that by declining cookies some interactive features or online services that depend on cookies may not function as intended.

External links
This website has links to other external websites for your information and convenience. The City is not responsible for the privacy practices of websites linked to from our website.

Freedom of Information (FOIP) requests
The City is committed to openness and transparency by facilitating access to records and information unless part or all of the record falls under one or more of the exemptions within FOIP. For more information on our FOIP procedures, visit our Freedom of Information requests section.

Changes to Policy Statement
Changes may be made to this statement from time to time without notice. You are encouraged to check this statement periodically.