Basement Water or Seepage

Ground water seeping into basements can cause significant water damage to property and be costly for homeowners.

Leave the house immediately if: 
- You smell natural gas 
- Water has reached the electrical outlets 
- Your neighbourhood is under an evacuation notice

Flooded basement

Do not enter a flooded basement until the fire department, utility service or licensed electrician has determined that it is safe.

  • Fire or Emergency: 911
  • 24-Hour City Gas Emergency: 403-529-8191
  • 24-Hour City Electric Emergency: 403-529-8260
  • 24-Hour City Water and Sewer Emergency: 403-502-8042

Basement flooding is the responsibility of the homeowner.

Sanitary sewer backup

If the cause of the flooding is believed to be due to a sanitary sewer backup, you may contact either a private plumbing or drain cleaning service, or the Water and Sewer Emergency line at 403-502-8042. There is a fee to have City operators attend to clear sewer blockages on private property. This service is available between 8 a.m. and 4 p.m., seven days a week.