Cost Pressure Relief Program
On September 5, 2023, City Council authorized $33.2 million in relief to address hardships related to rising costs of living and other inflationary pressures.
The program is a temporary measure that will be administered through utility accounts for the most efficient and cost-effective delivery. A separate method of distribution will apply for units represented by a single meter held by a condo association or other housing-based associations.
| Residential relief - $26 million |
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Residential utility account holders within the City of Medicine Hat's franchise area will receive a total of $800 each distributed as follows:
Residential units represented by a single-metered condo association and other housing-based association are eligible for the relief. No application necessary. These credits are applied automatically to your utility statement. |
| Small and medium businesses - $7.1 million |
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Small and medium business utility accounts within the City of Medicine Hat's franchise area will receive a total of $2,000 each distributed as follows:
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| Waived late penalty, NSF and disconnect notice fees |
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The City of Medicine Hat will automatically waive the following fees on all utility accounts from June 1, 2023 to September 18, 2023, inclusive:
There is no need to apply for this relief. If a customer has already been charged one of these fees after June 1, 2023, a credit will appear on the customer's first bill after September 18, 2023. |
Residents who do not need this support are encouraged to donate their relief amount to the Community Warmth program to assist those in need.
To further understand the charges on your utility bill, visit www.medicinehat.ca/utilitybill.
Difficulties paying your bill
Contact our Collections team at collections@medicinehat.ca if you are having difficulty paying your bill. We have options, but early conversations are essential to assist you the best we can. Social agencies are experiencing extended wait times. Don't delay. We're here to help.