Credit Card Payments

Credit Card payments for utilities, taxes and accounts receivable can be processed online through:

Tax Online Payments portal

Credit Card payments for property taxes can be conveniently processed online with a credit card with a 2.4% Administration Fee. An Administration Fee is a an additional fee applied to credit card transactions, which is paid by the customer to cover the cost of processing.

  • Pay property taxes
  • Visa or MasterCard
  • 2.4% Administration Fee

Go to Tax Online Payments portal

The City of Medicine Hat receives the administration fee portion to cover the cost of processing.

Payment will display on your account immediately after successful submission of payment. It will initially display as pending in your portal, and will be updated the next business day.

PaySimply

A secure, third-party payment provider that applies a convenience fee to cover processing charges.

  • Pay Accounts Receivable
  • Pay Property Taxes
  • Pay Utilitiies

Go to PaySimply

PaySimply Convenience Fees

  • Visa or MasterCard: 2.5%
  • American Express: 2.5%
  • PayPal: 2.5%
  • eTransfer: 1.0%

The City of Medicine Hat does not receive any portion of these fees. PaySimply assesses and covers their cost of processing payments.

Payment processing can take 3 to 15 business days. Processing can take longer as PaySimply is a third party payment provider.

Frequently asked questions

How do I make a payment though PaySimply?

Visit PaySimply

  1. With the City of Medicine Hat, you will have three options:
    • Medicine Hat (City) - Accounts Rec
    • Medicine Hat (City) - Taxation
    • Medicine Hat Alta, City of – Util
  2. Choose the bill you need to pay, Accounts Receivable, Taxation or Utilities.
  3. Enter your account details:
    • Email Address
    • Account Holder Name
    • Account Number
      • Accounts Receivable account numbers start with an 8 and are 6 digits.
      • Taxation roll numbers start with a 1 and are 6 digits.
      • Utility account numbers start with a 5 and are 13 digits.
    • Payment Amount
  4. Choose payment option and complete transaction.

Your account will be credited once the processing is complete in generally three to five business days.

How do I make a payment through the Tax Online Payments Portal?

Visit Tax Online Payments portal.

Enter your Tax Roll number and Access Code. This can be found on your 2025 Annual Property Tax Notice, or by contacting Customer Care.

Go to Tax Online Payments portal

Why doesn't the City of Medicine Hat accept credit card payments for utilities, property taxes or accounts receivables?

Credit card processing would have to be passed back to all ratepayers through the annual tax rate. This would not be fair and equitable to all ratepayers, particularly ones that do not choose this method of payment.

Customers that choose to pay with credit card on the Tax Online Payment portal will pay an Administration Fee of 2.4% to cover the cost of processing.

Does the City of Medicine Hat retain any of the fees being charged?

PaySimply assesses and covers their cost of processing payments. The City does not receive any portion of this fee they charge.

Tax Online Portal: The City of Medicine Hat receives the Administration Fee portion to cover the cost of processing.

How long does it take for the payment to go through?

Payments made through PaySimply are approved instantly. The processing can take 3 – 15 business days.

Payments made through the Tax Online Payments Portal are approved instantly. The payment will display as pending in your portal immediately after and will be updated the next business day.

Is there a PaySimply mobile app?

Yes. On the app you can save your credit card to make convenient repeat payments, and setup
notifications to be reminded when your tax payments are due.