Credit Card Payments
Credit Card payments for utilities, taxes and accounts receivable can be processed online through PaySimply. This secure, third-party payment provider applies a convenience fee to cover processing charges.
Payment Method | % of amount charged by PaySimply |
---|---|
Visa or Mastercard |
2.5% |
American Express |
2.5% |
PayPal |
2.5% |
eTransfer |
1.0% |
How do I make a payment? |
Your account will be credited once the processing is complete in generally three to five business days. |
Why doesn't the City of Medicine Hat accept credit card payments for utilities, property taxes or accounts receivables? |
The costs to process credit card payments are high (1.8% per dollar). If approximately 50% of tax and utility customers paid by credit card, it would result in $2,430,000 in bank fees. These fees would have to be passed back to our customers through the annual tax rate. The increase in taxes to accommodate credit card fees would not be fair to customers that do not pay by credit card. |
Can I pay my utilities, property taxes or accounts receivables with a credit card if I pay the transaction fee associated with it? |
Yes, you can pay by credit card through PaySimply and they will bill you the transaction cost directly. |
Does the City of Medicine Hat retain any of the fees being charged? |
No, the fee that PaySimply assesses covers their cost of processing payments. The City does not receive any portion of this fee. |
If I make a payment online with my credit card, how long does it take for the payment to go through? |
Normal credit card processing times apply. Payments are approved instantly, and processing may take from 3 - 5 business days. |
Is there a PaySimply mobile app? |
Yes. On the app you can save your credit card to make convenient repeat payments, and setup |