Fixed Contract

Who is eligible?

Residential, small commercial and medium commercial customers in the Medicine Hat service area are eligible for the electric contract rate options.

All customers in the Medicine Hat service area are eligible for the natural gas contract rate options.

Are there any fees or charges?

There are no fees or charges associated with signing up for any of the energy plans.

All contracts expire at the end of the 12-month term - there is no need to opt out of the program. If you wish to stay on a contract rate option, you will need to sign a new contract. Once you are in a contract, you cannot opt out and will be billed as per the contract for the entire 12-month period.

Note: The contract terminates if you change your service location (i.e. move) and you have the choice to enter a new contract or remain on the default RRO. 

How do I know if I am on the fixed rate?

Your utility statement will indicate the words (Fixed Rate) beside the service that is on the rate. It is also indicated on the front of your utility bill, as well as in your email notification.

Once I apply, do I have to renew the contract once it expires?

Yes, you will have to sign up again. With the former fixed rate program, renewals occurred automatically. With more than one contract option now available, customers will need to sign up for one of the contract options each time their term expires. If you do not sign up for a new contract, your utility rates will go back to the default option, which is the regulated rate offering (market-based rate calculated monthly). If you wish to sign up for a contract option, call 403-529-8111 or fill out the online form. 

How do I cancel?

Once you have committed to a contract, you are unable to cancel until the end of the contract term, which is 12 months for both the fixed contract rate and the variable contract rate. At the end of the contract, you will automatically return to the default option.

What if I move?

Contracts will automatically terminate when you move or sign off utility services at the service location. When you sign on to utility service at a new location, you will automatically receive the default option, which is the regulated rate offering (market-based rate calculated monthly). You will stay at the default option at the new location unless you choose to sign up for a new fixed or variable contract option.

Do I have to sign up for both gas and electric? 

You have full control of your pricing choices. You can enter a contract for either gas or electric, or both. 

What’s the difference between the fixed contract and budget billing?

Budget Billing is a program where your monthly payments of the total bill are the same amount each month, (based on a projection of how much electricity and gas you will consume). Then, once a year, your account is reviewed to determine your actual usage and settled-up to bring your account to zero. On Budget Billing, you can still choose to be on a contract rate or the default rate. This program allows for more predictable monthly budgeting. Learn more on our Budget Billing page.

Fixed contract pricing is where you opt to have the same energy and/or commodity rate each month, for the full year, instead of the monthly market rates. There is no settle-up with the fixed contract.