Paying Your Utility Bill

The easiest way to manage and make payments on your utility account is to sign up for automatic withdrawal.

eUtility

Paperless billing and account management for your utility account.

Sign up for eUtility

Ways to pay

  • Automatic Withdrawal on your monthly balance, or set balance with Budget Billing.
  • Through your bank
  • City Hall with cash, interac, or cheque*
  • Charted Banks, Trust Companies, Treasury Branches, and Credit Union Offices
  • Night Depository Box located at the west entrance to City Hall
  • Send a cheque to the City of Medicine Hat, 580 1 Street S.E., Medicine Hat, AB T1A 8E6
  • By credit card through PaySimply

*Cheques payable to City of Medicine Hat. Please allow five business days for processing if paying at a financial institution or by mail.


Save on your bill

Rebates are available to City of Medicine Hat Electric and Natural Gas Utility customers each year.

HAT Smart


Community Warmth

Community Warmth can help if you are struggling to pay your utility bill. If you're able, you can donate to the program one time or monthly.

Community Warmth

Why is my utility bill high?

There are many reasons why your utility bill could be higher than usual. It is helpful to investigate your usage to see if you can find the source of the increase. That way, you will be better prepared to get to the bottom of your concern when you reach out to Customer Service. To find out ways to conserve, visit HAT Smart.

Commodity rates

Fluctuations in market conditions will impact commodity rates and, subsequently, your bill. The City works hard to maintain the “Medicine Hat Advantage”.

Monthly variations

Variations may be due to visitors, more days spent at home, and/or additions such as a hot tub, home office, or new electronics and appliance. Try to recall if there have been any significant renovations, lifestyle changes, or events within your home over the last few months.

Warmer weather

In the summer, we tend to use our air conditioners for longer periods of time. Try fans to help move around the cool air. Contact a qualified professional to service the a/c and furnace and remember to replace filters regularly.

Were you keeping your lawn green during a dry summer? Outdoor water consumption can account for up to 50% of water use in the summer month. Ensure that you use water wisely to save.

Colder weather

Heating can account for up to 50% of your home's electricity bill. To save energy, close vents in rooms that are used less often and make sure that you check and replace weather stripping and caulking around doors and windows.

You've got a leak

A dripping faucet or leaky toilet can be the main cause for significant water consumption and high utility bills. Toilets are notorious for hidden leaks and if gone undetected they can waste thousands of litres per day. You may not always be able to hear the leak, so it is important to check the toilet and parts periodically.

What should I do if my utility bill is high?

Contact Customer Service

Contact Customer Service with any questions or concerns about your utility bill.

Sign up for eUtility

Viewing usage details and your consumption history can help you understand where your energy is going and the best ways to improve.

eUtility

Take advantage of rebates

The HAT Smart program offers incentives to help residential customers make smarter energy conscious home upgrades.

Current Rebates

Check out a Self-Audit Toolkit

Learn more about your home by checking out a Self-Audit Toolkit and an Infrared Thermography Camera from the Medicine Hat Public Library.

Understanding your utility bill

Terms on your bill

kWh

Kilowatt hour is the standard measure for electricity use. One kilowatt of electricity in use for one hour. A 100-watt bulb running for 10 hours would use 1 kWh of electricity.

GJ

Gigajoule is a measure of the heat energy in a given volume of gas. A gigajoule of natural gas is equal to 26 litres of gasoline or 277 kilowatt hours of electricity.

CM

Cubic Meter is the volume of water used by the customer. A cubic meter of water is equivalent to 1,000 litres of 220 gallons.

Multiplier

Meters may not measure the same units used in billing. The multiplier converts the measured units to the billing units. Gas is measured in cubic feet but is converted to energy units for billing.

Rate

Your rate is how much you pay for electric, gas and/or water. Rates consist of flat monthly charges and one or more usage-based charges.

Billing Period

This is the time period of your bill, shown by start and end dates. Your billing period doesn't match the calendar month.

Service Charge

A daily charge to cover the cost of providing and maintaining utility service to an address.

Administration Charges (Electric and Gas)

Administrative charges cover costs related to billing and customer care. It also includes the costs of energy lost in distribution system lines.

Capacity Charge (Electric)

Capacity charge ensures that we can generate enough electricity to meet the needs of our customers.

Commodity Charge (Gas and Water)

Commodity charge covers the costs of providing natural gas and clean drinking water.

Community Warmth

Community warmth is an energy assistance program administered by the Salvation Army. The City is providing a convenient way in which customers can donate money to the program through their utility bills.

Delivery Charge (Gas)

Delivery charge covers costs associated with maintaining the infrastructure of the city's gas distribution network, ensuring the safe and reliable delivery of natural gas.

Energy Charge (Electric)

Energy charge is the cost of electricity used by a customer measured in kilowatt hours (kWh's).

Energy Conservation Charge

The Energy Conservation Charge is applied to gas consumption greater than 18 GJ and electric consumption greater than 950 kWh. This money goes towards funding energy conservation programs such as funding renewable/alternative energy, resource conservation and education projects/programs. Visit HAT Smart for more information.

Facility Usage Charge (Electric)

The Facilities Usage Charge is a fee for accessing the delivery equipment of the electrical system and ensures the system is maintained and repaired as required.

Going Green

The city purchases a portion of its power from wind generation.

Municipal Consent and Access Fee

Your distributor pays a fee to the local government to use municipal land for power lines, substations, gas lines and infrastructure. The fee gives your distributor the right to provide electricity or gas to your municipality and covers municipal taxes on property and land. The fee is shared by all customers in your municipality. Each local government sets the fee based on provincial law.

Province of Alberta Carbon Levy

The Province of Alberta Carbon Levy is a key part of the Climate Leadership Plan, Alberta's action plan on climate change. Pricing carbon pollution is the most cost-effective way to reduce the emissions that cause climate change. The carbon levy will be included in the price of all fuels that emit greenhouse gases when combusted including transportation and heating fuels.

Residential Recycling

Residential recycling covers the costs associated with the curbside collection of recyclable material from residential customers. This includes supplying and maintaining the residential recycling carts and other administrative costs.

Waste Diversion/Minimization

Waste Diversion/Minimization covers costs that are associated with recycling programs (drop-off, yard waste, electronic waste and household hazardous waste recycling). The fee also helps to fund new recycling opportunities for waste diversion innovation as well as other new strategic plan activities.