Sign-up or Cancel Utilities

Residential Utilities

Sign up for residential utilities account

Utilities must be applied for at least two business days before you take possession of the property. Visit Customer Service at City Hall or fill out the online application.

Residential Utilities Sign-On Application 

The sign on fee for water, gas and electricity is $46.50 with applicable GST. If the service has been disconnected, an additional fee may be due. This can be paid by cash, cheque or debit.

Transfer or cancel your residential utilities account
 Utility Transfer Application  Cancel your account

Business Utilities

Apply for business utilities account 

Utilities must be applied for at least two business days before you take possession of the property. Visit Customer Service at City Hall or fill out the online application.

Business Utilities Sign-On Application 

The sign on fee for water, gas and electricity is $46.50 with applicable GST. If the service has been disconnected, an additional fee may be due. This can be paid by cash, cheque or debit.

Transfer or cancel your business utilities account 
Utility Transfer Application  Cancel your account

eUtility

Sign up for eUtility to save time, money, and the environment.

eUtility

commercial businesses

Commercial utilities

Learn how to apply to modify or install new utility services or sign on to existing services.

Commercial utilities


Frequently Asked Questions

When will I receive my bill?

The time of the month you receive your bill will be determined based on where you live in the City and will be roughly the same date each month.

When are payments due?

Payment is due and payable to the City of Medicine Hat seven days after the statement date. Payment of current charges not received by the City prior to this will be subject to a penalty in accordance with City Bylaws. Failure to receive or loss of utility statement cannot be accepted as a reason for non-payment. 

How to make a payment

How much notice is required when moving?

We require a minimum of two business days' notice when terminating services. Customers may sign off at City Hall or over the telephone. The customer is responsible for all charges until sign off.

When is a deposit required?

A deposit will be required for customers who are not the registered owners of the property and:

  • have no or unsatisfactory credit history with the City
  • have had services disconnected for non-payment of their account

A deposit is equal to two times the average utility charges for the property to which utilities are provided for the immediately preceding 12 months (this will be estimated if there is no consumption history for the property) with a minimum deposit requirement of $100.

A deposit will be refunded to the customer when:

  • the customer terminates their utility account with the City, and does not enter into an account for utility services at another property within the City's service area and pays their utility accounts in full; or
  • the customer establishes a Satisfactory Credit History.

Deposits will be waived for residential customers who do not have credit history with the City if:

  • they sign up for pre-authorized payment plan; or
  • the customer provides a statement of acceptable payment history from another utility company.

Credit History

Credit history with the City is the customer relationship for utility services with the City. Satisfactory credit history reflects a Utility Customer who has, in the last 12 months:

  • not had utilities disconnected for non-payment of account
  • been issued a maximum of one disconnect warning notice
  • made a maximum of one dishonoured payment to the City for utilities