Utilities

The City provides electric, gas, water, sewer, garbage, yard waste and recycling services to the residents of Medicine Hat.

Utility Rates

composite image of a thermostat and wall plug

The choice is yours.

Choose from the default, fixed or variable rate when selecting your electricity and natural gas plans.

Energy Plans and Pricing

 

The electricity and natural gas rebate is an initiative of the Province of Alberta under the Affordability Action Plan
The City of Medicine Hat will administer the rebate using the criteria established by the province. The regulation specifies that rebates are to be provided to eligible electricity and natural gas consumers per “site” which is defined as “the main site that connects directly to the distribution system.” This means some condos, apartments, and other single-site multi-family dwellings may not be eligible under the regulation.

Icon of electric boltThe City will be reimbursed for credits applied only to eligible sites and cannot act outside the scope of the regulation.

Questions or concerns of eligibility on these rebates can be directed to the Utility Consumer Advocate at 310-4822 or UCAhelps@gov.ab.ca for consideration.

Upcoming affordability relief measures
Bill 2: Inflation Relief Statutes Amendment Act was introduced on December 7. If passed, it will allow government to deliver critical broad-based inflation relief to all Albertans, with additional targeted supports for families, seniors and vulnerable Albertans. Learn more at www.alberta.ca

 

Watch out for scams.
There have been ​​​reports of text/phishing scams related to the provincial rebate programs.
Please be aware that the City does not provide rebates or refunds over text or email. The Alberta​ Government rebates will be automatically applied to eligible accounts. No action is required from customers.​

 

Two people reading bills

Learn more about utility rates, how they're determined, what other fees and charges are included, and much more.

Understanding your utility bill

How we compare

On average, City of Medicine Hat's residential customers paid $637.78 less than customers in other Alberta cities between January and December, 2022.

This is due, in part, to Medicine Hat's lower distribution costs (including administration, service, distribution and MCAF fees). Learn about the additional fees at Understanding Your Utility Bill.

January to December 2022 Natural Gas Electricity Total
Lethbridge $1,582.79 $2,226.37 $3,809.16
Red Deer $1,672.13 $1,813.90 $3,486.03
Calgary $1,524.56 $2,025.43 $3,549.99
Edmonton $1,680.51 $2,007.14 $3,687.65
Average $1,615.00 $2,018.21 $3,633.21
Medicine Hat $1,224.28 $1,771.15 $2,995.43

Information is based on (1) residential consumption of 7,645 kWh (electricity) and 97 GJ (natural gas) from January to December; and (2) Energy charges on all residential utility bills. 

Save on your bill

Rebates are available to City of Medicine Hat Electric and Natural Gas Utility customers each year through the award-winning HAT Smart program. Explore the HAT Smart page to find creative ways to reduce consumption and save on your utility bill.

HAT Smart

Report a Problem

Moving?

If you are moving and need to close your account or transfer services. 

Utility Transfer Application    Close Utility Account

Update your information

If your name or contact information has changed, please update it using this form.

  • Update your information (coming soon)

Community Warmth

Community Warmth can help if you are struggling to pay your utility bill. If you're able, you can donate to the program one time or monthly.

Community Warmth