Contest aims to convert customers from paper to electronic billing

Medicine Hat – The City of Medicine Hat is offering a monetary incentive to encourage more customers to receive their monthly utility bill electronically with eBilling instead of receiving a paper copy by mail.

Medicine Hat utility customers who sign up for eBilling before 4:30 p.m. on December 14, 2021 are entered to win one of three prizes: $500, $200 or $100 in cash credit on their utility account.

To sign up, residents can select paperless billing when they log on to their eUtility account at  www.medicinehat.ca/eutility. If they don’t already have an eUtility account, they will need their current utility account number and access code which can be found on one of their paper utility statement. Then select eBilling during the registration. By signing up, the customer is automatically entered into the contest.

New this year is a concurrent contest for an additional three prizes of $500, $200 or $100 in utility credit to reward customers who were already eBilling customers. Anyone who signed on for paperless billing prior to November 1 is automatically entered to win.

“This year, we wanted to recognize our longtime eBilling customers separately because lumping new customers in with our previous customers just waters down the chances for both groups,” said Angela Smith, supervisor of Customer Care and Billing. “Instead, we thought we’d run two contests so that the odds of winning for the new customers between Nov 1 and Dec 14 are greater which we hope translates into more interest and more signups. And by offering a separate chance to win, we hope to show our faithful eBilling fans how grateful we are for their commitment.”

The draws will be randomly-generated by a computer on Wednesday, December 15 and winners will be notified by email. The prize credit will show on their next utility statement.

Currently 14,682 customers are receiving electronic bills which represents about 45.1% of the City’s residential utility clients.

“There’s been great progress with the eBilling program, but we still have work to do. In January of 2020, only 38 per cent of customers were paperless. In January 2021, it was up to 42 per cent. We’re hoping to hit a target of 50 per cent by the end of January 2022, and that this contest will help,” adds Denise Schmaltz, manager of Customer Care and Billing.

About eBilling

eBilling supports going green conservation initiatives by reducing paper waste. The City currently mails approximately 19,000 paper bills per month with an estimated cost of two dollars each for paper, printing, packing, postage and administration. eBilling can redistribute this money to other City initiatives, thereby lessening the impact on future utility rates and taxes.

Once registered, customers will receive an email notification indicating their utility statement is ready for viewing on the eUtility website. For security reasons, the actual utility statement is not attached to the email which instead includes only the monthly amount, the full amount owing (if there are unpaid invoices), and the due date.

“We know changing to an electronic system is sometimes intimidating and I want everyone to know that our Customer Care team is here to help you along the way,” adds Smith. “Just call and we’ll walk you through the process, and show you the other cool benefits of the eUtility platform like viewing your consumption history and setting payment reminders.”

Contact Customer Care at 403-529-8111 or customer_accounts@medicinehat.ca, or visit in person on the main floor of City Hall.

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