Freezing Water Lines Risk Reduced

Medicine Hat – The City’s Environmental Utilities department continues to repair frozen water services, but notes that with no new calls coming in, the risk of freezing water lines reduces with each passing day. Since February 1st the City responded to a total of 336 locations with frozen water services requiring response and leaving homes with no water, in some cases for up to several days.

“As few new calls have been coming in over recent days, the situation is under control,” said Brian Murphy, General Manager of Environmental Utilities. “We sincerely appreciate everyone’s cooperation and understanding during this situation. By running taps to prevent water lines from freezing customers helped the City in its ability to respond to an unprecedented number of emergency requests this past month.”

As there is still frost in the ground, customers who wish to play it safe can continue to run a pencil-width flow of water. The credit for running taps continuously to prevent frozen lines remains in effect until March 31, 2019. In particular, homes that experienced a frozen water service over the past month are advised to continue running a tap through next week to be certain the risk has passed.

Throughout the emergency situation, the City provided water supplies to all affected homes, including setting up water jug refill depots at city facilities such as the Big Marble Go Centre, the Veiner Centre and Crestwood Pool.

“We pulled out all the stops to help our customers throughout this event. Additional equipment and additional staff were brought in and City personnel worked long shifts, including weekends and some nights to repair and restore water services,” notes Murphy. “I’d like to extend thanks to our staff for their commitment and hard work. Crews are working to resolve the remaining frozen services after which we can resume the regular work of our department.”

Seasonal reminders about the protection of water lines can be found at under Water Utilities - General Information:

For more information:

Brian Murphy, General Manager

Environmental Utilities