Neat to Know: December 19, 2023

The words "Neat to Know" on a navy blue background

Thank you for bearing with us while we work out some of the kinks in launching our Neat to Know feature.

We know the December 12th issue included some very large photos when it hit your inbox and didn't look as pretty as planned. We are working on managing those errors in the future and may even try some other tools that will help our Neat to Know feature fit into our established news distribution system. So stay tuned!

Holiday break

This will be our last edition of Neat to Know in 2023. We want to wish you and yours a wonderful holiday season. May your days be filled with joy, warmth and peace. We look forward to catching up with you in January as we embark upon a fresh new year.

Aerial photo of Medicine Hat City Hall with the words "In case you missed it"

Medicine Hat flood study

The Government of Alberta has launched an interactive flood hazard map (currently in draft) and wants your feedback. This map will be used as a tool for enhancing public safety and supporting emergency management. The survey is open until Feb. 12, 2024. 

Learn more and have your say

Council highlights

Highlights of the December 18th City Council meeting are available on our City Council meetings page. Learn who was appointed to City advisory boards and commissions, and how grant funding was distributed for festivals and community projects. Council also approved the 2024-2026 corporate strategic objectives.

City Council meetings

Environmental framework

On December 18th, Council approved the environment topics and related goals presented in the draft Environmental Framework as the initial step in Environmental Framework implementation, and received the remaining draft Environmental Framework for information. Administration will return to council with a final Framework complete with related funding requirements for approval by April 30, 2024.

View the Environmental Framework project page on Shape Your City

Navy background with a photo of a spruce bough and some Christmas tree illustrations with the words "For the holidays"

Holiday hours of operation

Check out the holiday hours page to find out when various City facilities are available over the holidays. 

Holiday hours

Remember: turkey fat doesn't go down the drain

Fats, oils, and grease (FOG) do not belong in our sanitary sewer system. Don't pour it down the drain!

Here are a few tips to prevent sewer backups:

  • Before washing your dishes, scrape leftover food off your plates into the trash.
  • For liquid FOG, including gravies, sauces, and excess grease, pour them into an empty container like a jar or can. Once they've cooled down, dispose of them in the trash.
  • Be aware that using a garbage disposal or soaps that claim to combat grease won't reduce the impact of FOG on the sewer system. Instead, they may spread it further down the pipeline, where it can reconvene and solidify, potentially causing blockages and backflows in your and your neighbors' sewers!

Photo of a person filling out a form on a clipboard with the words "Have your say"

We take our customer service skills seriously so we need you to let us know how we're doing! Help us by filling out our Customer Satisfaction Survey. It's only 5 online questions.

Customer satisfaction survey

Did you know that we're not alone in this effort? All Alberta utility providers must conduct the same survey regulated by the Alberta Utilities Commission. This let's us know how we compare to provincial benchmarks and ensures you receive reliable and efficient service when you call in to our Customer Care department.

Similarly, we must ensure you can understand your utility bills and that they are accurate and arrive on time. This one is only four questions and we'd be so grateful if you let us know what you think.

Billing satisfaction survey

 kids playing in a bouncy castle at event

New Years Eve Fest
December 31 from 12 - 4 p.m. at Big Marble Go Centre 
Free, family activities!
Reserve your spot for swimming and nerf wars here.

View more City events here.

Lifeguard at Big Marble Go Centre

Become a Lifeguard

Become a lifeguard or swim instructor with the City of Medicine Hat! Lifeguards ensure aquatic safety by monitoring swimmers and responding to emergences, employing CPR and first aid skills as needed. 

How to become a lifeguard   Register now

For other City of Medicine Hat career opportunities, click here

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