Transit Services Feedback

Welcome to the Medicine Hat Transit feedback page, where you can have your say and stay up to date on new and/or proposed changes to transit services.

Over the past several years, Medicine Hat Transit has seen significant pressure on its service delivery model. The first was (is) the need to become more “Financially Fit” and find ways to serve residents more effectively with our resources. The second was the pandemic, which saw a reduced service schedule in response to an even greater reduction in transit ridership. As we now enjoy the absence of pandemic restrictions our transit users are starting to return, but our financial constraints remain. 

Medicine Hat Transit is undertaking several initiatives in 2023 to advance our goal of effectively delivering excellent service to a greater number of citizens with the same resources while retaining our adaptability to change. Our intention is to test incremental improvements while listening to the responses from our riders and our community, so the changes we settle on really work for our riders. Your feedback is welcome and valued for the initiatives which impact you. Each of the initiatives below has a link allowing you to provide further feedback. 

The information on this page will be updated regularly and provide new opportunities for you to have your say.

Transit Customer Service Survey

Projects

Routes 53 & 61
Service Review

Ross Glen and Southridge
Planned for: August 31

Route 53 Adjustments
Route 61 Adjustments

Routes 53 and 61

Key dates:

  • Changes into effect: August 31
  • Post-launch feedback: September 15 to October 15

Background: During peak traffic periods our service in Southridge and Ross Glen is facing challenges adhering to our schedules. A lack of reliability results in missed connections and customer frustration. These routes take a 'coverage' approach, rather than focusing on high ridership points. We intend to pilot route changes during peak periods which would involve minimal disruption to current travel patterns but improve service reliability and access to the Strachan Road shopping area. 

Our goal: We intent to gather initial input on the proposed adjustments. We will then follow-up by gathering feedback from both residents and riders once service has been in place for a test period, to determine if the changes are meeting our goals of improved reliability and access to services.

Take a quick poll


 

Route 56
New Route

Ross Glen and Southridge
Planned for: Summer 2023 | Currently in effect

Visual Map

Route 56

Key dates: Implement the new Route 56 on August 31st, collect rider feedback in person and online in late September, evaluate in October for potential adjustments in January.

Background: During peak traffic periods along Dunmore Road, Transit service to Ross Glen and Southridge is having difficulty remaining on schedule. This results in missed bus connections and some unreliable service periods. A solution has been developed which we believe will improve service while making minimal changes to the current schedule, routes and service areas. This additional service will be piloted for the Fall during peak traffic periods (11:30 am – 5:30 pm). This will be followed by a customer survey and data review to determine if we are meeting our goals.

Change: To enhance our customer experience with improved service reliability and general schedule adherence, while also improving the convenience of transit access between major destinations.

Take a quick poll 


route 12
Evening Fixed Pilot Route

NE Crescent Heights
Planned for: April 2023

Visual Map

Route 12

Key dates: Feedback starts April 13, Feedback ends July 21, Decision by August 4. 

Background: MHTnow On-demand service has enabled Transit Services to continue providing city-wide service during times of low ridership. As ridership levels gradually increase, Transit Services is committed to enhancing its service while adapting to changing needs. The introduction of ‘Route 12’ will service the most frequently used stops in Northeast Crescent Heights with a fixed route and reliable schedule.

Objective: Our goal is to alleviate the growing pressure on MHTnow on-demand service, while maintaining the coverage area and also meeting the needs of frequent transit users.

Change: We added the Route 12 fixed-route service, replacing MHTNow on-demand service to most-used boarding locations to improve reliability at these locations and reduce on-demand pressures.

Take a quick poll


 

Route 22
Proposed Routing Change

South Hill
Pilot project in effect: April 13, 2023

Visual Map 

Route 22

Key dates: Feedback starts April 13, Feedback ends July 21, Decision by August 4.

Background: Transit Services is modifying the routing of Route 22 – South Hill due to significant delays while crossing the TransCanada Highway and minimal utilization of bus stops on Bullivant Crescent. Our objective is to enable busses to adhere to their schedules and improve connectivity at the Terminal. This change will also, improve on-time performance for other routes, due to interlining. The modification entails eliminating three bus stops on Bullivant Crescent, and moving the stop at Herald School onto Gershaw Drive.

Change: Buses now use Gershaw Drive rather than Bullivant Crescent, to save time and avoid the traffic light on Highway #1, and maintain schedule adherence. 

Take a quick poll


 

Wheelchair
Special Transit Improvements

Special Transit Improvements

Key dates:
February to April - user consultation and listening.
September - evaluation and development of recommendations.
October - review recommendations with staff and clients/external stakeholders. 
December - confirm proposed changes and develop communication tools.

Background: During the pandemic, the riders that were served through Special Transit were particularly vulnerable and their use of this service decreased significantly . As riders gradually return, our goal is to ensure that those who truly need Special Transit have access while providing support for those who can comfortably use our regular system. To achieve this, we are exploring changes such as introducing real-time booking, providing clearer information on system usage, and offering increased support for those who lack knowledge or experience but are willing to use our fixed-route service. We will be engaging with user groups and stakeholders to gather input as we strive to improve our delivery of Special Transit service.

Our goal: To make reasonable adjustments that enhance our efficiency in servicing our clients.

Take a quick poll


 

Speech bubbles
Transit Communication Improvements

Transit Communication Improvements

Over the past few months, Medicine Hat Transit has undergone several modifications, such as the implementation of a new fare system, a bus tracking system, and routing changes that differ from pre-covid service. Transit Services intends to provide its passengers with new resources to help them navigate the system more effectively, such as a new ‘Ride Guide’ featuring revised routes, graphics, and instructions on how to use the system. Additionally, a “Rider Alerts” page will be introduced to keep customers informed of any service modifications in real time.

Our goal: To understand how our clients would like to receive Transit updates, promotions, and other communications.

Take a quick poll