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Waste Collection ScheduleThe Environmental Utilities Department provides safe, reliable and effective water, sewer, solid waste and recyclables handling services to the community through the operations of the Water Utility, Sewer Utility and Solid Waste Utility. The department is structured in to six areas including: Treatment Plants; Field Operations; Solid Waste Operations; Engineering Support; Risk Control Support; and Customer Relations, Marketing and Administration.

Treatment Plants consists of the Water Treatment Plant and the Waste Water Treatment Plant. The Water Treatment Plant produces safe potable water for the community and some parts of the surrounding county. The Waste Water Treatment Plant treats waste water from the community and Redcliff prior to returning the treated water back to the river.

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Field Operations oversees the water distribution and waste water collection systems. This includes the operation and maintenance of over 800,000 meters of pipelines, 21 pump stations and 58 million liters of potable water storage as well as customer services including water quality monitoring, meter installation, sewer service cleaning, locate services, and development compliance inspections.

Solid Waste Operations  provide collection services for residential domestic, yard and commercial waste. The department also operates the landfill as well as managing material in the recycling and composting collection, processing and marketing services.

Engineering Support provides strategic and technical support to all operational areas of Environmental Utilities Operations as well as provides reviews and analysis of municipal growth and development proposals.

Risk Control provides a comprehensive risk management program that contributes to the safety and health of all workers, the environment as well as identifying, analyzing and responding to risk factors within Environmental Utilities Department operations. Risk Control’s activities include disaster and emergency response readiness, safety and environmental management system support, potable water cross connection control and backflow prevention, waste water source control program and operational training and education support.

Customer Relations, Marketing and Administration develop and distribute information on department programs, products and services as well as responding to achievements and matters of concern to the public. They provide extensive administrative support to department staff within five facilities and are also responsible for maintaining three utilities customer groups including water, sewer, solid waste collection and recycling accounts.