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Prevent Frozen Water Lines

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Important Tips and Information to Protect Your Water Lines
The potential for extreme cold weather to freeze water lines is now over for this winter period! The Environmental Utilities Department would like to thank all our customers for taking preventative measures to protect their water service lines.

Water lines that remain unprotected from the cold weather are at risk of freezing. Consider the following actions to protect your water lines from freezing:
  • Repair broken windows and ensure windows and vents are closed during the winter.
  • Insulate water lines in unheated areas, including crawl spaces.
  • For sinks located against a non-insulated outside wall:
    • Open the vanity door to allow warm air to reach the water line.
    • Heat tape wrapped around the line may keep the pipe from freezing.
  •  Residents in mobile homes should check the condition of the heat tape on their water service and water meter.
  • Water taps outdoors and underground sprinkler systems should have the water supply shut off inside the house at the isolation valve for the tap.
  • Irrigation lines should be drained/blown out.
  • Run a stream of water (the width of a pen) continuously from at least one tap.
  • If you plan to be away from home over the winter period:water tap running
    • Close the main water isolation valve located next to the water meter.
    • Leave the heat on in your home and set to a reasonable temperature.
    • Have someone check inside your home frequently.

A frozen water service, or a burst water pipe, is an inconvenience and expense most people would like to avoid. Please take all possible precautions to prevent this happening in your home or business.

If you think you have a frozen water line, please contact Environmental Utilities, during business hours at 403.529.8176 or after hours at 403.502.8042.

Additional Information