Water Discounts Offered to Customers Running Taps
Water Discount Form is online until April 15.
The credit for running taps continuously to prevent frozen lines remains in effect until March 31, 2019.
- News Release (March 22, 2019) Risk of Freezing Water Services Reduced
- News Release (March 15, 2019)
- Customer Water Discount FAQ (Link)
- Customer Water Discount FAQ (PDF)
- Water Lines Still at Risk FAQ (PDF)
- News Release (March 8, 2019)
During the Summer Months
Water supply and water quality may be temporarily interrupted as routine fire hydrant inspections and water main flushing occurs during the warm summer months.
Fire hydrant inspections are completed on City owned hydrants on a seasonal basis to ensure proper flow and operation. Water main flushing is a process also completed seasonally to ensure that water quality is maintained at its optimal level and to help with the proper maintenance of the City’s water distribution lines.
Water service may be interrupted when pipes are flushed and on occasion water may appear dirty after flushing or hydrant testing is completed. If this happens, we recommend that you run your cold water taps for a few minutes until the water clears and do not do any laundry until the water has cleared!
- Water Main Flushing and Hydrant Inspection (YouTube)
- Frozen Water Pipes (YouTube)
- Preventing Water Leaks and Frozen Pipes (PDF)
- Water Flushing Programs
- Water FAQs
During the Winter Months
Important Tips and Information to Protect Your Water Lines
Water lines that remain unprotected from the cold weather are at risk of freezing. Consider the following actions to protect your water lines from freezing:
- Repair broken windows and ensure windows/vents are closed during the winter.
- Insulate water pipes in unheated areas, including crawl spaces.
- For sinks located against a non-insulated outside wall:
- Open the vanity door to allow warm air to reach the water pipes.
- A light bulb placed near the water pipe may generate enough heat to keep the water flowing.
- Heat tape wrapped around the pipe may keep the pipe from freezing.
- Residents of mobile homes should check the condition of the heat tape on their water service and water meter.
- Protect unheated indoor water meter with an insulated box and water pipes should be wrapped in insulation using heat tape.
- Outside water taps and underground sprinkler systems should have the water supply shut off inside the house at the isolation valve for the tap.
- Sprinkler lines and taps should be drained/blown out.
- A thin stream of water (the width of a pencil) running continuously from at least one tap will help prevent a frozen water service.
- If you plan to be away from home over the winter period, close the main water isolation valve located next to the water meter in your home. You should leave the heat on in your home and have someone check inside your home daily while you’re away.
A frozen water service, or a burst water pipe, is an inconvenience and expense that most people would like to avoid. Please take all possible precautions to prevent this happening in your home or business.