Customer Service

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Customer Service

Sign up for eUtility paperless billingCustomer Service provides customer care  relating to the City of Medicine Hat's cashier functions. They respond to and resolve sensitive and complex customer service concerns, develop and distribute customer communication regarding City policies, practices and procedures, and ensure standards for customer care and collections are met.

If you have utility billing inquiries, please contact:

City Hall 
580 1st Street SE 
Medicine Hat , AB  T1A 8E6
Business Hours: 8:30 am to 4:30 pm

Customer Service: 403.529.8111
Fax Line: 403.525.8696