Budget Billing is a plan designed to allow for equalized monthly payments of your utility account.
All residential customers can take advantage of Budget Billing. To find out your monthly budget amount, please call Customer Service at 403.529.8111 or visit Customer Service, Main Floor, City Hall.
Note: Your utility account must be at a zero balance in order to start Budget Billing.
With the City’s announcement of a 90 day deferral, this means that should you be unable to make a payment against your utilities due to a layoff, or lack of work, you will NOT be charged a penalty, receive a disconnect warning fee or be disconnected for not paying your bill.
You will still receive a monthly utility statement, and should you have the resources to pay it as usual, then please do.
After the 90 day deferral period, utility bills will still be due. They are not cancelled. Payment arrangements can be made by contacting collections at firstname.lastname@example.org
Frequently Asked Questions
- What is Budget Billing?
- Who can use Budget Billing?
- How is Budget Billing calculated?
- How will I know if I am paying enough?
- What will my Utility Statement look like?
- Will the City monitor my account?
- When is my account reconciled?
- How is my Rollover processed?
- Withdrawal or Cancellation
- What do I pay in April?
- How can I pay my Utility Statement?
- Why use Automatic Bank Withdrawal?
- When can I apply for Automatic Bank Withdrawal?
- What day will my payments be withdrawn from my bank account?
Who can use Budget Billing?
All residential customers can take advantage of Budget Billing. To find out your monthly budget amount, please call Customer Service at 403.529.8111 or visit the Utility Billing Department Main Floor, City Hall.
NOTE: Your account must be at a zero balance in order to start Budget Billing.
What will my Utility Statement look like?
Throughout the year, you will continue to receive detailed Utility Statements outlining actual utility charges based on your consumption. The “AMOUNT DUE” on your statement will be equal to your budget amount.
Will the City monitor my account?
Yes, your account will be reviewed during the year and your budget amount may be adjusted. A letter will be sent in advance notifying you of any change to your budget amount.
When is my account reconciled?
April is “rollover” month for all Budget Billing customers. The Rollover balance is the difference between your billed amounts and your payments made between May of the previous year and March of the current year.
How is my Rollover processed?
The rollover process resets your payment amount for the next 12 months. Your new monthly payment amounts are your projected utility costs for the next 12 months, plus any rollover balance (debit or credit).
Projected utility costs are calculated from your actual utility bills and adjusted for rate increases.
Any payments that are dishonoured by the bank are subject to a service charge in accordance with the Dishonoured Cheque Bylaw and participation in the plan may be cancelled.
If you are making payments through Automatic Bank Withdrawal, then your new monthly payment amount will be automatically withdrawn on your next regularly scheduled withdrawal date.
For customers not using Automatic Bank Withdrawal, the new monthly balance must be paid on or before the due date on your April Utility Statement.
How can I pay my Utility Statement?
There are many methods of payment available to you. Autowithdrawal, telebanking, Internet banking, in person at City Hall, or in the Night Depository Box located at the west entrance of City Hall.
Why use Automatic Bank Withdrawal?
If you are on vacation or out of town, your payment will be made on time avoiding late penalties. This is a convenient and reliable method of ensuring that your bill is paid.
When can I apply for Automatic Bank Withdrawal?
You can apply for Automatic Bank Withdrawal at any time. The program runs from month to month and continues until you ask us to remove you from the program, or removed in the case of a dishonored payment.
NOTE: Your account must be at a zero balance in order to start autowithdrawal.