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Utility Billing

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Sign up for eUtility paperless billingThe City of Medicine Hat provides Electric, Gas, Water, Sewer, and Solid Waste (Garbage, Yard Waste and Recycling) utility services to the residents of Medicine Hat. Billing for these services is handled by Customer Service and Collections.

Office Hours
Utility Billing
8:30 am to 4:30 pm
Monday to Friday

Location & Contact
City Hall
580 First Street SE
General Inquiries: 403.529.8111.


We require a minimum of two working days notice when terminating services. Customers may sign off at City Hall or over the telephone. The customer is responsible for all charges until sign off.

Utilities Consumer Advocate Information
Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.

Part 8 of the Electric Utilities Act provides Medicine Hat with an exemption from retail competition. This exemption is due to the City’s ability to produce enough electricity to satisfy its own electric requirements. Electricity generation, distribution and retail are all performed by the City of Medicine Hat – this makes us unique in the province of Alberta.

More Information
Including how to sign-up for Utility Services, payment information, etc. 

Phasing Out The Penny