Signing-up for Utility Service

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Frequently Asked Questions

Q: When should I sign on?
Q: Where do I go to sign on for utility service?
Q: How much does it cost to sign on to a property?
Q: What else do I need to bring?
Q: Who is required to pay deposits?
Q: How much will my deposit be?
Q: Will interest be paid on the deposit amount?
Q: When will my deposit be refunded?
Q: Is there an alternative to paying the deposit?
Q: What is credit history?
Q: What is satisfactory credit history?
Q: When will I receive my utility bill?
Q: Is my meter read every month?
Q: When are payments due?
Q: Are there penalties for late payments?
Q: What methods of payment are accepted?
Q: How much notice is required when I am moving?
Q: What number do I call if there is a utility emergency after hours?

 Needing to sign on, off or transfer utilities to a property?  Choose from the list below.

Is this a new location with no meters? Choose an application from below. 

 

Q: When should I sign on?
You need to sign on to a property before you take possession of the property. You should give us at least two business days so we can obtain the final reads from the previous tenant. This way each customer will be billed for his or her own consumption.

Q: Where do I go to sign on for utility service?
You can sign on for utility services at Customer Service, Main Floor, Medicine Hat City Hall, 580 1st Street SE.

Electric and gas customers living in Redcliff must sign on at Customer Service, Main Floor, Medicine Hat City Hall, 580 1st Street SE.

Print and complete the application found on this page and return to Customer Service.

Q: How much does it cost to sign on to a property?
The sign on fee is $15.00 per service for Water, Gas and Electricity. GST is charged on the electric and gas service fees only. If the service has been disconnected an additional reconnect fee may be applicable. The fees are to be paid at time of sign on. These can be paid by cash, cheque or interac. A deposit MAY be required.

Q: What else do I need to bring?
You will need to bring identification that has a signature (i.e. Drivers' License, Passport, or Social Insurance Card).

Q: Who is required to pay deposits?

  • residential and commercial customers who are not the registered owners of the property and;
  • have no credit history with the City.
  • have an unsatisfactory credit history (as outlined in the Utility Deposit Bylaw #3373).
  • have had services disconnected for non-payment of their account.

Q: How much will my deposit be?
A deposit is equal to two times the average utility charges for the property to which utilities are provided for the immediately preceding 12 months (this will be estimated if there is no consumption history for the property) with a minimum deposit requirement of $100.

Q: Will interest be paid on the deposit amount?
Interest comparable to a typical savings account at a bank will be calculated on deposits, but not paid out until the deposit is refunded. This will be set annually based on the Bank of Canada rate less a defined percentage.

Q: When will my deposit be refunded?
A deposit, together with accrued interest, will be refunded to the customer when:

  • the customer terminates their utility account with the City, and does not enter into an account for utility services at another property within the City's service area and pays their utility accounts in full; or
  • the customer establishes a Satisfactory Credit History.

Q: Is there an alternative to paying the deposit?
Deposits will be waived for residential customers who do not have credit history with the City if:

  • they sign up for pre-authorized payment plan; or
  • the customer provides a statement of acceptable payment history from another utility company.

Q: What is credit history?
"Credit history with the City" shall mean a customer relationship with the City for utility services for a minimum of twelve (12) months.

Q: What is satisfactory credit history?
Satisfactory credit history means a credit history of a Utility Customer who has:

  • been issued no more than one (1) disconnect warning notice.
  • not had utilities disconnected for non-payment of account.
  • made no more than one (1) dishonoured payment to the City for utilities.

in the preceding twelve (12) months.

Q: When will I receive my utility bill?
The City is divided into 20 sections called cycles. Each cycle is read on a different day of each month. Your utility bill is calculated, printed and mailed to you five to seven working days after your meters are read. As a result, the time of the month you receive your bill will depend on where you live in the City and will be about the same date each month.

Q: Is my meter read every month?
Most residential customers can expect to have their meter reads on a regular basis. During inclement weather or staffing shortages, some estimates can be expected. If your readings appear unreasonable, you may call in your actual meter reads within seven days of the billing date.

  1. Phone our 24 hour answering machine at 403.526.7113 and supply the information as instructed.
  2. Call Customer Service at 403.529.8111 and supply your reads over the phone during normal business hours.
  3. Email your reads to meter_reads@medicinehat.ca
  4. Submit your meter reads Online.

Q: When are payments due?
Payment is due and payable to the City of Medicine Hat seven (7) days after the statement date.

Q: Are there penalties for late payments?
Payment of current charges not received by the City prior to the Penalty Date will be subject to a penalty in accordance with City Bylaws. Failure to receive or loss of utility statement cannot be accepted as a reason for non-payment or exemption from a penalty charge.

Q: What methods of payments are accepted?

  • Telebanking or Internet banking
  • Automatic Withdrawal
  • City Hall (Mon-Fri 8:30 am to 4:30 pm) with cash, interac, or cheque
  • Drop Box (available 24 hours/day) west entrance of City Hall
  • Mail (580 1st Street SE, Medicine Hat, AB T1A 8E6). Make cheques payable to the City of Medicine Hat.

Please allow sufficient time for payments to reach City Hall prior to the penalty date.

Q: How much notice is required when I am moving?
We require a minimum of two working days notice when terminating services. Customers may sign off at City Hall or over the telephone. The customer is responsible for all charges until sign off. 

Q: What number do I call if there is a utility emergency after hours?
When a utility emergency occurs after hours, call 403.526.2828.

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