Gas Distribution Services

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The following are services provided by Gas Distribution:

Gas Emergency Services
Gas Distribution responds to emergencies involving gas line hits, gas odour, carbon monoxide and Gas Distribution system outage calls 24 hours per day.

Please call Gas Distribution Customer Service for assistance in handling any gas emergency at 403.529.8191.

Gas Distribution does not service or repair customer equipment. For problems relating to the operation of gas appliances, please contact a gas fitter. A listing of gas fitting professionals can be found in the Yellow Pages of the telephone book or online. 

Line Locates
To have your City of Medicine Hat Utility services located before you dig please call:

  • Gas: 1.800.242.3447 Alberta One-Call (No Charge Dial)
  • Electric: 1.800.242.3447 Alberta One-Call (No Charge Dial)
  • Water & Sewer: 1.800.242.3447 Alberta One-Call (No Charge Dial)

*NEW* Effective April 22, 2019

  • All City locates can now be requested through Alberta One-Call's website or by calling them directly including Water and Sewer locates.
    All City Line Locates Can now be Requested through Alberta One-Call
    Remember to Call Before you Dig

City of Medicine Hat line locates are completed within three working days. It is up to you to contact all other facility owners in the area not listed above. Go to the Alberta One-Call website to submit your locate request.

Additional information can be found at the following links:

  • Call Before You Dig (PDF of brochure)
    *Brochure Note that ALL City locates can be made by calling Alberta One-Call effective April 22, 2019 and this brochure will be updated. Water and Sewer locates can now be made via Alberta One-Call.
  • Further information on landscaping around gas mains click here

Keep Gas Lines and Gas Meters clear of all obstructions

City of Medicine Hat Bylaw #2489 requires that homeowners and businesses must maintain access to gas meters and gas lines for safety and regular maintenance purposes

When building or renovating your home, yard or business, please do not to build around or over gas meters or gas lines and do not move them. This includes small construction projects such as small decks, sheds or window overhangs that may not require building permits

If you aren’t sure, call and ask the general inquiry line with any questions about your renovation or building project 403.529.8190 or email

Gas Meter Testing and Inspection
Periodic testing of gas meters is government regulated and is completed by Gas Distribution customer service personnel. Affected customers are given an advance notice of an appointment to minimize the service interruption

Some older homes have a service regulator indoors. These are inspected once every three years by Gas Distribution staff. There is no charge to the homeowner for this service.

Line and Meter Leak Surveys
The City of Medicine Hat conducts regular line and meter leak surveys throughout the city. Employees and contracted inspectors wearing authorized City of Medicine Hat identification are authorized to enter yards to conduct these leak surveys and take photos of City-owned meters.

You may ask to see ID if you are home when they visit. If they cannot access your yard when your neighbourhood is being inspected, they will contact you or leave a door hanger asking to inspect your meter. Appointments can be arranged by contacting Gas Distribution customer service at 403.529.8190

Gas Service Requirements
To learn more about Gas Service Requirements, click the link below:


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