Cancellation and Freeze Policies

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Need to Cancel or Freeze Your Pass?

We get it  - life happens. So if you need to cancel or freeze your pass, here is what you need to know:

Cancellation Policy 

Patrons must fill out a cancellation form to cancel their pass. Forms are available at the Front Desk. Patrons will be asked to complete an exit survey upon cancellation.

Cancellation of Continuous Monthly Pass

Patrons must give a minimum notice of 14 days prior to the next withdrawal date to guarantee the next payment is not processed as scheduled.

Cancellation Annual Pass

Patrons must give a minimum notice of 14 days to cancel pass for processing. Refunds  will be pro-rated based on time used.

Freeze Policy

Patrons must give a minimum notice of 14 days prior to the next withdrawal date to freeze an account.
 

Freeze Continuous Monthly Pass

Pass holders can freeze their pass (auto-payment or EFT charges will be suspended) for a minimum of 30 days to a maximum of 90 days per year, in 30 day increments.

Freeze Annual Pass

Pass holders can freeze their pass for a minimum of 30 days to a maximum of 90 days per year, in 30 day increments. Passes will be extended for the length of time of the freeze duration.