The City of Medicine Hat (CMH) has plans in place for events like these to ensure appropriate response, and has enacted the Municipal Emergency Management Plan to ensure methodical, coordinated and responsible decision making and action.
CMH reminds residents to be kind and take care of one another.
- If you are in self-isolation, please follow the guidelines to help prevent the spread. Do not attend City facilities or other community locations to run errands, pay bills, etc. The City has also announced a temporary exemption allowing RV usage for self-isolation. Please click here for more information.
- In accordance with AHS recommendations, it is not necessary to stockpile goods at this time.
- Residents are reminded to NOT FLUSH PAPER TOWELS OR WIPES (in lieu of toilet paper) as this will cause sewer clogs and backups. Even wipes that claim to be 'flushable' are not safe for flushing and can cause sewer system issues.
During a public health event, Alberta Health Services is the authority, and general community impact of the virus on residents is within their purview. The City of Medicine Hat’s role is to keep staff healthy and to ensure essential services operate smoothly.
CMH continues to work with AHS to monitor the situation and implement responsible decisions. All residents are encouraged to follow the advice of Alberta Health in helping reduce the spread of the virus.
The City of Medicine Hat has announced initial measures to support individuals and businesses who are experiencing financial hardship due to COVID-19. These measures will allow utility customers time to secure other funding. The City will re-evaluate and revise them as necessary, and continue to consider new options related to utilities, taxes, and general accounts receivable.
Effectively immediately, the following measures are in place:
Medicine Hat Transit
- Fare payment is not required to use Transit services, including Regular and Special Transit
- Individuals who have already purchased Transit passes for April will be able to use those passes for one month once fares are re-instated
- All passengers are being asked to enter and exit Regular Transit buses using the rear door. Front door access will be limited to people with mobility challenges only
- The community is asked to use Transit for essential travel only, including travel to work, grocery shopping and medical appointments
- For full information, please visit the Transit webpage
- Automatic utility bill deferral (delay) for the next 90 days for all residential, farm and small commercial customers without penalty (Commercial customers can clarify their classification by contacting Customer Services)
- No utility disconnection will occur for the next 90 days (also eliminating the disconnection fee of $58.50 and reconnection fee of $58.50)
- Disconnection warning letters and the related $20.00 service fee will be deferred for 90 day
- Transfer of utility arrears to property tax accounts (and $40.00 service fee) will be deferred for 90 days
- No late penalties will occur for customers who utilize the deferral.
- Customer overdue reminder notices will replace the disconnection warning letters asking customers to contact Customer Service for special payment arrangements (no fee associated)
* Customers are not required to take any action to enact the utility bill deferral for the next 90 days.
* Customers not identified in this list requiring the utility bill deferral or other payment arrangements are encouraged to contact the Collections Group at email@example.com or phone 403.529.8113.
* For more information, click here.
Residents are also advised of recent telephone scams. The City is not making phone calls threatening disconnects and asking for credit card information. Do not give credit card information.
Customers are encouraged to email inquiries wherever possible.
firstname.lastname@example.org (for payment arrangements)
The City of Medicine Hat continues to work on implementing protective measures to limit the possible transmission of COVID-19. As always, the safety of our patrons, our community and our staff remains our top priority in initiating these precautionary measures. We thank you for understanding.
The following restrictions are currently in place:
Public Playground Structures
The City of Medicine Hat highly recommends residents refrain from visiting public playground structures at this time.
The sunshine and fresh air can support positive mental health at this time. We encourage residents to get outside and stay active while maintaining physical distancing at all public outdoor areas. Approximately 1,600 hectares of open park spaces and 115 kilometres of trails and pathways remain available for use. Please click to read the full release:
Medicine Hat Transit
The City of Medicine Hat is making changes to Medicine Hat Transit to support passengers and drivers as part of the City’s COVID-19 response.
Fare payment is not required to use Transit services, including Regular and Special Transit. Additionally, starting Monday, April 6, Regular Transit will shift to an alternate schedule. Regular Monday to Friday Transit service will operate on the Saturday schedule. On Saturday and Sunday, the regular Sunday schedule will be in effect. Please click to read the full release: http://www.medicinehat.ca/Home/Components/News/News/4259/30
For full information about the changes to Transit Services, follow the Transit webpage.
Waste Management Facility (Landfill)
The City’s Waste Management Facility (Landfill) is a vital service to our community and remains open to the community. To protect the public and our staff, residents are asked to only make essential visits to the Landfill at this time. Please avoid unnecessary visits by utilizing curbside collection services, including yard waste which will begin in the next few weeks.
As an additional measure to help prevent the spread of COVID-19, the Landfill will be temporarily suspending cash transactions. Please plan ahead and bring a credit card or debit card to complete your payment.
The following is a list of closures and restrictions currently in effect:
Public access to City Hall is limited to the main lobby in designated areas. Visitors will receive further direction.
For a complete list of alternate ways to interact with Customer Service and other departments at City Hall, please view:
Planning and Development Services
Full instructions on how to to apply for permits, licenses and building code inspections please click here.
Other City Facilities
Additional facilities restricting service include:
- Human Resources (#101, 505 First Street SE)
- Medicine Hat Transit office (460 Spencer Street SE)
- Municipal Works office (188 Kipling Street SE)
- Parks & Recreation office (88 Kipling Street SE)
Business will continue and is encouraged through other means like email and telephone. Refer to the contact page on the City of Medicine Hat website to direct your inquiries.
Recreational Facilities & Esplanade Arts & Heritage Centre
All City recreation facilities and the Esplanade Arts & Heritage Centre are closed to the public. Recreation facilities includes:
- Family Leisure Centre
- Crestwood Recreation Centre
- Hockey Hounds Arena
- Moose Recreation Centre
- Strathcona Centre
- Veiner Centre
* Please note that Meals on Wheels and critical outreach services will continue.
The City of Medicine Hat has launched a community resources page and telephone line outlining the numerous supports available as part of the COVID-19 response. The list includes government agencies, cultural supports, financial assistance, grocery stores, mental health resources, and many more.
COVID-19 Community Resources
Community Resources Information Line: 403.529.8106
The City of Medicine Hat has launched a business information page to help provide support on a number of pertinent topics. This page is being continually updated as new information becomes available.
What should I do if I think I have COVID-19?
If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and call Health Link 811. If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.
Alberta Health Services has released an online self assessment tool to help determine whether you should be tested for COVID-19. You can complete this assessment for yourself or on behalf of someone else if they are not able.
Media inquiries please contact:
Director, Marketing and Communications
City of Medicine Hat