The City of Medicine Hat (CMH) has plans in place for events like these to ensure appropriate response, and has enacted the Municipal Emergency Management Plan to ensure methodical, coordinated and responsible decision making and action.
- City of Medicine Hat - Update 1 - March 13, 2020
- City of Medicine Hat - Update 2 - March 16, 2020
- City of Medicine Hat - Update 3 - March 19, 2020
- City of Medicine Hat - Update 4 - April 21, 2020
- City of Medicine Hat - Update 5 - April 28, 2020
- City of Medicine Hat - Update 6 - May 5, 2020
- City of Medicine Hat - Update 7 - May 12, 2020
- City of Medicine Hat - Update 8 - May 20, 2020
- City of Medicine Hat - Update 9 - May 26, 2020
- City of Medicine Hat - Update 10 - June 2, 2020
The health and safety of our residents and staff is our top priority. As this crisis evolves, the City of Medicine Hat continues to support our Alberta Health officials in managing the pandemic by implementing responsible decisions to prevent the spread of COVID-19, and to support the community.
During a public health event, Alberta Health Services is the authority. Ensuring essential services continue to operate smoothly is the primary focus for the City of Medicine Hat. All residents are encouraged to follow the advice of Alberta Health in helping reduce the spread of the virus.
For detailed statistics on the spread of COVID-19, visit the Alberta Health statistics page at: https://covid19stats.alberta.ca/
To see data specific to Medicine Hat, go to the tab titled "Geospatial" and zoom in on the map to show the municipal boundaries of Medicine Hat.
Take care of your mental health
These are unprecedented and uncertain times. Should you or someone you know be struggling through this difficult situation, reach out (virtually) to family and friends, or visit our Community Resources page for access to critical mental health supports.
CMH reminds residents to be kind and take care of one another. Remember the four Cs: Calm, Cautious, Courteous and Compassionate.
Outdoor activity that adheres to current guidelines is encouraged to support positive physical and mental health.
Click here for more information.
The City of Medicine Hat continues to work on implementing protective measures to limit the possible transmission of COVID-19. As always, the safety of our patrons, our community and our staff remains our top priority in initiating these precautionary measures. We thank you for understanding.
The following restrictions are currently in place:
Medicine Hat Transit
The City of Medicine Hat is making changes to Medicine Hat Transit to support passengers and drivers as part of the City’s COVID-19 response.
Fare payment is not required to use Transit services, including Regular and Special Transit. Additionally, starting Monday, April 6, Regular Transit will shift to an alternate schedule. Regular Monday to Friday Transit service will operate on the Saturday schedule. On Saturday and Sunday, the regular Sunday schedule will be in effect. Please click to read the full release: http://www.medicinehat.ca/Home/Components/News/News/4259/30
For full information about the changes to Transit Services, follow the Transit webpage.
Waste Management Facility (Landfill)
The City’s Waste Management Facility (Landfill) is a vital service to our community and remains open to the community. To protect the public and our staff, residents are asked to only make essential visits to the Landfill at this time. Please avoid unnecessary visits by utilizing curbside collection services, including yard waste which will begin in the next few weeks.
As an additional measure to help prevent the spread of COVID-19, the Landfill will be temporarily suspending cash transactions. Please plan ahead and bring a credit card or debit card to complete your payment.
The following is a list of closures and restrictions currently in effect:
Public access to City Hall is limited to the main lobby in designated areas. Visitors will receive further direction.
For a complete list of alternate ways to interact with Customer Service and other departments at City Hall, please view:
Planning and Development Services
Full instructions on how to to apply for permits, licenses and building code inspections please click here.
Other City Facilities
Additional facilities restricting service include:
- Human Resources (#101, 505 First Street SE)
- Medicine Hat Transit office (460 Spencer Street SE)
- Municipal Works office (188 Kipling Street SE)
- Parks & Recreation office (88 Kipling Street SE)
Business will continue and is encouraged through other means like email and telephone. Refer to the contact page on the City of Medicine Hat website to direct your inquiries.
Recreational Facilities & Esplanade Arts & Heritage Centre
All City recreation facilities and the Esplanade Arts & Heritage Centre are closed to the public. Recreation facilities includes:
- Family Leisure Centre
- Crestwood Recreation Centre
- Hockey Hounds Arena
- Moose Recreation Centre
- Strathcona Centre
- Veiner Centre
The Gas City Campground will delay opening until June 1. Any reservations for the month of May will be refunded back to the original method of payment. We will continue to monitor and make appropriate decisions as the situation evolves.
* Please note that Meals on Wheels and critical outreach services will continue.
The City of Medicine Hat (CMH) has plans in place for events like these to ensure appropriate response. Here, you can learn more about our City’s activities related to the COVID-19 pandemic.
|March 12||The Municipal Emergency Management Plan (MEMP) is enacted to ensure methodical, coordinated and responsible decision making and action.
|March 13||The City of Medicine Hat’s Emergency Coordination Centre (ECC) is activated.
|March 15||City-operated Recreation, Culture and Senior facilities closed to the public.
|March 16||City begins deferring some utility-related charges and works towards alignment with provincial utility announcements. View details.
|March 19||Access to remaining City facilities including City Hall, Human Resources, Transit, Municipal Works, and Parks and Recreation, is restricted. New processes were introduced to allow residents to do business with the City over the phone and online.
City launches Community Resources web page providing information on local and provincial supports and resources in one convenient location is available at www.medicinehat.ca/communityresources.
Utility relief program is announced, including automatic bill payment deferral for 90 days. View details.
|March 23||Community Resource Info Line at 403.529.8106 is activated.
|March 27||Economic Recovery Team is assembled. View details.
|March 30||Transit fares are eliminated and bus entry and riding protocols are modified to protect passengers and drivers.
|March 31||City allows temporary exemption for RV usage to support self-isolation. View details.
|April 10||City closes public play structures in parks.
|April 14||Gas City Campground delays opening until at least June 1.
|April 16||MH Transit implements maximum number of riders and requests usage be limited to essential travel only.|
|April 17||Airport changes hours of operation to limit transmission of COVID-19.|
|April 28||City begins temporary flood preparation measures in COVID-19 environment.|
|May 4||City announces COVID-19 Economic Stimulus and Relief Package.|
|May 5||Canada Day fireworks and City-related events up to August 31 are cancelled.|
|May 12||City confirms organized sports, team sports and event permits will not be permitted as long as physical distancing restrictions are in place as per Alberta Health Services recommendations.|
|May 29||Playground structures, skate parks, skate spots and fitness parks reopen with guidelines.|
|June 1||Gas City Campground will open.|
To prevent the spread of COVID-19
- The City of Medicine Hat has followed and endorsed instructions from Alberta Health. City Council and staff continue to work while adhering to physical distancing and mass gathering orders.
- City Council, Committee and Commission members continue to meet on a regular basis while practicing social distancing.
- Public access to open meetings is restricted, but online and phone options are in place to support community and media awareness.
|May 4, 2020 - Council's COVID-19 Assistance Package Announced|
City Council released a COVID-19 assistance package to support residents and businesses in coping with and recovering from the economic impacts of the pandemic. The package was introduced at the May 4 meeting of City Council and includes support for both residents and business owners.
Full details can be found in our news section.
The City of Medicine Hat consistently re-evaluates and revises measures to support individuals and businesses who are experiencing hardship due to COVID-19.
The following measures are in place:
Medicine Hat Transit
- Fare payment is not required to use Transit services, including Regular and Special Transit, though provisions to prevent the spread of COVID-19 are in place. For full information, please visit the Transit webpage
- Individuals who have already purchased Transit passes for April will be able to use those passes for one month once fares are re-instated
Utility Bills - Effective March 20, 2020
- Automatic utility bill deferral (delay) for the next 90 days for all residential, farm and small commercial customers without penalty (Commercial customers can clarify their classification by contacting Customer Services)
- No utility disconnection will occur for the next 90 days (also eliminating the disconnection fee of $58.50 and reconnection fee of $58.50)
- Disconnection warning letters and the related $20.00 service fee will be deferred for 90 days
- Transfer of utility arrears to property tax accounts (and $40.00 service fee) will be deferred for 90 days
- No late penalties will occur for customers who utilize the deferral.
- Customer overdue reminder notices will replace the disconnection warning letters asking customers to contact Customer Service for special payment arrangements (no fee associated)
* Customers are not required to take any action to enact the utility bill deferral for the next 90 days.
* Customers not identified in this list requiring the utility bill deferral or other payment arrangements are encouraged to contact the Collections Group at firstname.lastname@example.org or phone 403.529.8113.
* For more information, click here.
Residents are also advised of recent telephone scams. The City is not making phone calls threatening disconnects and asking for credit card information. Do not give credit card information.
Customers are encouraged to email inquiries wherever possible.
email@example.com (for payment arrangements)
The City of Medicine Hat has launched a community resources page and telephone line outlining the numerous supports available as part of the COVID-19 response. The list includes government agencies, cultural supports, financial assistance, grocery stores, mental health resources, and many more.
COVID-19 Community Resources
Community Resources Information Line: 403.529.8106
The City of Medicine Hat has launched a business information page to help provide support on a number of pertinent topics. This page is being continually updated as new information becomes available.
If you have symptoms including fever, cough, shortness of breath, difficulty breathing, sore throat or runny nose, you MUST self-isolate for 10 days after the onset of symptoms and until your symptoms have resolved (whichever is longer).
Complete the COVID-19 Self-Assessment to determine if you should receive testing for COVID-19.
For non-urgent health concerns, including chronic conditions, please call your physician's office before attending in person to determine whether in-person or virtual care is the best option. Do not go to a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them if you suspect you may have COVID-19.
Media inquiries please contact:
Director, Marketing and Communications
City of Medicine Hat