The City of Medicine Hat (CMH) has plans in place for events like these to ensure appropriate response, and has enacted the Municipal Emergency Management Plan to ensure methodical, coordinated and responsible decision making and action.
- City of Medicine Hat - Update 1 - March 13, 2020
- City of Medicine Hat - Update 2 - March 16, 2020
- City of Medicine Hat - Update 3 - March 19, 2020
- City of Medicine Hat - Update 4 - April 21, 2020
- City of Medicine Hat - Update 5 - April 28, 2020
- City of Medicine Hat - Update 6 - May 5, 2020
- City of Medicine Hat - Update 7 - May 12, 2020
- City of Medicine Hat - Update 8 - May 20, 2020
- City of Medicine Hat - Update 9 - May 26, 2020
- City of Medicine Hat - Update 10 - June 2, 2020
- City of Medicine Hat - Update 11 - June 9, 2020
- City of Medicine Hat - Update 12 - June 16, 2020
- City of Medicine Hat - Update 13 - July 7, 2020
The health and safety of our residents and staff is our top priority. As this crisis evolves, the City of Medicine Hat continues to support our Alberta Health officials in managing the pandemic by implementing responsible decisions to prevent the spread of COVID-19, and to support the community.
During a public health event, Alberta Health Services is the authority. Ensuring essential services continue to operate smoothly is the primary focus for the City of Medicine Hat. All residents are encouraged to follow the advice of Alberta Health in helping reduce the spread of the virus.
For detailed statistics on the spread of COVID-19, visit the Alberta Health statistics page at: https://covid19stats.alberta.ca/
To see data specific to Medicine Hat, go to the tab titled "Geospatial" and zoom in on the map to show the municipal boundaries of Medicine Hat.
Take care of your mental health
These are unprecedented and uncertain times. Should you or someone you know be struggling through this difficult situation, reach out (virtually) to family and friends, or visit our Community Resources page for access to critical mental health supports.
CMH reminds residents to be kind and take care of one another. Remember the four Cs: Calm, Cautious, Courteous and Compassionate.
The City of Medicine Hat continues to work on implementing protective measures to limit the possible transmission of COVID-19. As always, the safety of our patrons, our community and our staff remains our top priority in initiating these precautionary measures. We thank you for understanding.
The following is a list of closures and restrictions currently in effect:
As of Monday, July 13, City Hall will begin easing restrictions to access services within the building.
The public will continue to enter through the doors on 1st Street SE and check in with security. To best accommodate physical distancing guidelines as outlined by the Government of Alberta, only 10 members of the public will be allowed into the building at one time.
Washrooms for public access will be available on the main floor.
Elevators may be accessed from the main floor to the second floor.
Access from the parkade, as well as to the Lower Level and Third Floor will continued to be restricted to staff only. To access departments on these floors, visitors will need to check with security.
For a complete list of alternate ways to interact with Customer Service and other departments at City Hall, please view:
Planning and Development Services
For full instructions on how to apply for permits, licenses and building code inspections online, please click here.
Other City Facilities
Additional facilities restricting service include:
- Human Resources (#101, 505 First Street SE)
- Medicine Hat Transit office (460 Spencer Street SE)
- Municipal Works office (188 Kipling Street SE)
- Parks & Recreation office (88 Kipling Street SE)
Business will continue and is encouraged through other means like email and telephone. Refer to the contact page on the City of Medicine Hat website to direct your inquiries.
Waste Management Facility (Landfill)
The City’s Waste Management Facility (Landfill) is a vital service to our community and remains open to the community. To protect the public and our staff, residents are asked to only make essential visits to the Landfill at this time. Please avoid unnecessary visits by utilizing curbside collection services.
As an additional measure to help prevent the spread of COVID-19, the Landfill will be temporarily suspending cash transactions. Please plan ahead and bring a credit card or debit card to complete your payment.
The following restrictions are currently in place:
Medicine Hat Transit
The City of Medicine Hat is making changes to Medicine Hat Transit to support passengers and drivers as part of the City’s COVID-19 response.
As of June 15, Medicine Hat Transit returned to front door boarding and fare collection. Passengers are asked to enter Regular Transit buses using the front door and exit using the rear door. A discounted fare has been reinstated. Each passenger must pay $1.00 per ride.
For full information about the changes to Transit Services, follow the Transit webpage.
Outdoor activity that adheres to current guidelines is encouraged to support positive physical and mental health.
Click here for more information.
The City of Medicine Hat (CMH) has plans in place for events like these to ensure appropriate response. Here, you can learn more about our City’s activities related to the COVID-19 pandemic.
|March 12||The Municipal Emergency Management Plan (MEMP) is enacted to ensure methodical, coordinated and responsible decision making and action.
|March 13||The City of Medicine Hat’s Emergency Coordination Centre (ECC) is activated.
|March 15||City-operated Recreation, Culture and Senior facilities closed to the public.
|March 16||City begins deferring some utility-related charges and works towards alignment with provincial utility announcements. View details.
|March 19||Access to remaining City facilities including City Hall, Human Resources, Transit, Municipal Works, and Parks and Recreation, is restricted. New processes were introduced to allow residents to do business with the City over the phone and online.
City launches Community Resources web page providing information on local and provincial supports and resources in one convenient location is available at www.medicinehat.ca/communityresources.
Utility relief program is announced, including automatic bill payment deferral for 90 days. View details.
|March 23||Community Resource Info Line at 403.529.8106 is activated.
|March 27||Economic Recovery Team is assembled. View details.
|March 30||Transit fares are eliminated and bus entry and riding protocols are modified to protect passengers and drivers.
|March 31||City allows temporary exemption for RV usage to support self-isolation. View details.
|April 10||City closes public play structures in parks.
|April 14||Gas City Campground delays opening until at least June 1.
|April 16||MH Transit implements maximum number of riders and requests usage be limited to essential travel only.|
|April 17||Airport changes hours of operation to limit transmission of COVID-19.|
|April 28||City begins temporary flood preparation measures in COVID-19 environment.|
|May 4||City announces COVID-19 Economic Stimulus and Relief Package.|
|May 5||Canada Day fireworks and City-related events up to August 31 are cancelled.|
|May 12||City confirms organized sports, team sports and event permits will not be permitted as long as physical distancing restrictions are in place as per Alberta Health Services recommendations.|
|May 29||Playground structures, skate parks, skate spots and fitness parks reopen with guidelines.|
|June 1||Gas City Campground will open.|
To prevent the spread of COVID-19
- The City of Medicine Hat has followed and endorsed instructions from Alberta Health. City Council and staff continue to work while adhering to physical distancing and mass gathering orders.
- City Council, Committee and Commission members continue to meet on a regular basis while practicing social distancing.
- Public access to open meetings is restricted, but online and phone options are in place to support community and media awareness.
|May 4, 2020 - Council's COVID-19 Assistance Package Announced|
City Council released a COVID-19 assistance package to support residents and businesses in coping with and recovering from the economic impacts of the pandemic. The package was introduced at the May 4 meeting of City Council and includes support for both residents and business owners.
Full details can be found in our news section.
The City of Medicine Hat consistently re-evaluates and revises measures to support individuals and businesses who are experiencing hardship due to COVID-19.
The following measures are in place:
Utility Bills - Effective March 20, 2020
- Automatic utility bill deferral (delay) for the next 90 days for all residential, farm and small commercial customers without penalty (Commercial customers can clarify their classification by contacting Customer Services)
- No utility disconnection will occur for the next 90 days (also eliminating the disconnection fee of $58.50 and reconnection fee of $58.50)
- Disconnection warning letters and the related $20.00 service fee will be deferred for 90 days
- Transfer of utility arrears to property tax accounts (and $40.00 service fee) will be deferred for 90 days
- No late penalties will occur for customers who utilize the deferral.
- Customer overdue reminder notices will replace the disconnection warning letters asking customers to contact Customer Service for special payment arrangements (no fee associated)
* Customers are not required to take any action to enact the utility bill deferral for the next 90 days.
* Customers not identified in this list requiring the utility bill deferral or other payment arrangements are encouraged to contact the Collections Group at firstname.lastname@example.org or phone 403.529.8113.
* For more information, click here.
Residents are also advised of recent telephone scams. The City is not making phone calls threatening disconnects and asking for credit card information. Do not give credit card information.
Customers are encouraged to email inquiries wherever possible.
email@example.com (for payment arrangements)
The City of Medicine Hat has launched a community resources page and telephone line outlining the numerous supports available as part of the COVID-19 response. The list includes government agencies, cultural supports, financial assistance, grocery stores, mental health resources, and many more.
COVID-19 Community Resources
Community Resources Information Line: 403.529.8106
The City of Medicine Hat has launched a business information page to help provide support on a number of pertinent topics. This page is being continually updated as new information becomes available.
If you have symptoms including fever, cough, shortness of breath, difficulty breathing, sore throat or runny nose, you MUST self-isolate for 10 days after the onset of symptoms and until your symptoms have resolved (whichever is longer).
Complete the COVID-19 Self-Assessment to determine if you should receive testing for COVID-19.
For non-urgent health concerns, including chronic conditions, please call your physician's office before attending in person to determine whether in-person or virtual care is the best option. Do not go to a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them if you suspect you may have COVID-19.
Media inquiries please contact:
Director, Marketing and Communications
City of Medicine Hat