Potential Postal Service Disruption

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If Canadian Union of Postal Workers begin strike action on Monday, October 22 the City of Medicine Hat expects delays in outgoing and incoming mail. The City of Medicine Hat reminds residents that there are options available to ensure continued customer service and business operations during a postal disruption 

In the event that Medicine Hat is affected by the strike action, the City will not attempt to mail paper invoices during the first week of a service disruption. Residents are still responsible to pay their bill during any postal disruption so it important to ensure you continue to make payments when they are due. This decision to recommence mailing utility statements will be reassessed, as information regarding the length of the service disruption becomes available including eBilling.

Options to consider for receiving your statements, balance and due date inquiries:


  • Register for eBilling to receive your utility statement through email at www.medicinehat.ca/eutility or register for eUtility for balance inquiries and history.
  • Email customer_accounts@medicinehat.ca
  • Fax a request to 403.525.8696
  • Telephone 403.529.8111
  • In person at Cashiers or Customer Service, Main Floor, City Hall

Taxation & Accounts Receivable

  • Email customer_accounts@medicinehat.ca
  • Fax a request to 403.525.8696 
  • Telephone 403.529.8111
  • In person at Cashiers or Customer Service, Main Floor, City Hall  

Payment Options

  • Telephone or internet banking 
  • Sign up for electronic funds transfer
  • After Hours Drop Box. Payments made by cheque can be deposited in the drop box at the west entrance of City Hall
  • In person at Cashiers, Main Floor City Hall between 8:30 am to 4:30 pm

Accounts Payable
We encourage our suppliers to register for Direct Deposit. Please email accts_pay@medicinehat.ca for the appropriate forms. 

If required, cheques are issued on Thursdays and local vendors can pick up their cheques from City Hall on Friday or thereafter. Picture identification and an authorization letter from the payee will be required for pickup.  

Suppliers are asked to send their invoices to the City of Medicine Hat, Accounts Payable either by email to accts_pay@medicinehat.ca or by fax to 403.502.8055. For inquiries, please call 403.529.8128.

Purchase Orders
Purchase orders will be sent electronically (either by email or fax). For inquiries, please contact purchasing department by email to purchasing@medicinehat.ca or call 403.529.8236

Contracts, Documents, Tender Submissions
Contract documents will be sent by courier, or vendor will be contacted to pick up the package.  Vendors are advised to hand deliver or return signed contact documents by courier. 

Bidders are advised to hand deliver or submit by courier all bid, proposals and pre-qualification documents or information. For inquiries, please contact purchasing department by email at purchasing@medicinehat.ca or call 403.529.8236.

  Canada PostCanada Post

Rotating legal strikes may be isolated to one or two specific locations at a time, affecting those areas for a period of 24 hours. In that situation, Canada Post would continue to accept, process and deliver mail and parcels in all other areas. Once the temporary disruption ends, Canada Post would return to normal operations in the affected locations.

Canada Post's Commitment
Canada Post is committed to arriving at a negotiated settlement that is not only best for its customers, its employees and our path forward with CUPW, but also for every Canadian we serve. Canada Post continues to pursue that goal while making every effort to minimize the impact of any disruption on the customers who rely on postal service every day.

Keeping You informed
Canada Post will continue to keep you informed of the latest developments on its website.

If you have not done so already, please register there for regular updates by email.