At Co-op Place, we are committed to creating a safe, comfortable, and enjoyable experience for everyone.

Code of Conduct

Co-op Place is committed to creating a safe, comfortable, and enjoyable entertainment experience. Aligning with the City of Medicine Hat’s core values, patrons have a right to expect an environment where:

• Guests will be treated in a consistent, professional, and courteous manner by all venue staff.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage Fan will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats or suites and show their tickets when requested.
• Guests are not permitted to smoke in the venue. Smoking is only permitted in the designated area outside Co-op Place, during select events.
• Guests will not display any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
• Guests will treat venue staff and other guests in a kind, courteous, and respectful manner.
• Guests will also be responsible for their own good time by reporting inappropriate behavior.
• Guests will be required to wear a shirt, bottoms, and shoes at all times for their own safety. Co-op Place management reserves the right to deny entry to Guests wearing clothing items or signs displaying offensive text and/or images.
• Guests will not distribute any type of advertisement (flyers, brochures, etc.) on Co-op Place property.

Guests will be asked to leave Co-op Place for the following:

• Attempting or gaining access to restricted areas, including but not limited to the ice surface or performance area, or any area for which their ticket does not permit entry.
• Physical altercations
• Inappropriate physical contact with venue staff or Guests
• Throwing objects
• Theft
• Threats of violence
• Trespassing
• Disruptive behavior, including foul or abusive language or obscene gestures
• Discriminatory behavior in the form of Slurs and Epithets
• Use or possession of a banned substance/materials
• Failure to comply with venue staff warnings and instructions
• Failure to produce a valid ticket
• Smoking inside Co-op Place (including cigarettes, e-cigarettes, personal vaporizers, and cannabis)
• Any other criminal behavior

The Co-op Place team has been trained to intervene where necessary to help ensure that the above expectations are met and exceeded, and Guests are encouraged to report any inappropriate behavior to the nearest Co-op Place employee, security guard, or emergency personnel onsite.

Guests who do not adhere to the above code of conduct will be subject to ejection without refund and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation.

Conditions of Admittance

The following conditions are in place to ensure that Guests enjoy a safe and memorable experience.

• Please retain your ticket for inspection prior to entering and at any time during the event.
• For Guests’ safety, premises are monitored by video cameras. Guests’ movements may be monitored and recorded on CCTV. Guests may be requested to submit to a Security search when entering Co-op Place. Guests who refuse a search may be denied entry. Mandatory bag checks are in effect during all Co-op Place events.
• Photography is welcome at Co-op Place if the camera lens does not exceed 3 inches (detachable or non-detachable). Our camera policy is subject to change; please inquire with our staff prior to entry.
• Please be aware that hockey pucks may enter the seating area during game events. Guests voluntarily assume all risks and dangers incidental to any event.
• Co-op Place is a smoke-free environment. This includes e-cigarettes, personal vaporizers, and cannabis. Smoking is only permitted in the designated area outside the venue during select events. Co-op Place does not allow re-entry.

For the safety of our Guests, a Fan may be denied entry if they are:

• Intoxicated or impaired by alcohol or cannabis.
• In possession of or impaired due to illegal substances.
• Wearing obscene clothing or lacking a shirt, bottoms, or footwear.
• In possession of alcoholic beverages, laser pointers, weapons, unauthorized signs or banners, noisemakers, or any other prohibited item as deemed inappropriate by Co-op Place staff.
• Engaged in conduct deemed by Co-op Place staff to be inappropriate to the good order of events or that may be unsafe.
• Attempting to enter the venue with outside food and beverage.

General Entry Policy

In order to provide the safest environment possible for guests, staff and performers alike, Co-op Place retains the right to ensure that various items do not enter the building. Items that can be dangerous to guests, other patrons, and/or performers are strictly prohibited.

All bags (camera bags, purses, etc.) will be subject to search upon entering Co-op Place. This is to ensure everyone’s safety; we appreciate your cooperation.

Management and Staff reserve the right to:

• Inspect and/or search all persons, packages, and bags entering the premises
• Remove any persons from the facility if the person’s behaviour is considered dangerous or unacceptable
• Prohibit any persons from entering or remaining on the premises who appear to be intoxicated or under the influence of illegal substances
• Prohibit any persons under the age of 12 from attending an event without supervision of a person 16 years of age or older

Prohibited Items:

• Outside food or beverage
• Alcohol, drugs, illegal substances, cigarettes, vaping, e-cigarettes
• Air horns or laser pointers / any items that may disrupt the enjoyment for others
• Weapons of any kind
• 35 mm or detachable lens camera
• Camera lenses that extend 3″ or more (may change event-by-event)
• Backpacks, duffle bags, or coolers (soft-sided handbags and diaper bags will be permitted)
• Cans, glass bottles, or metal containers of any kind. Clear plastic refillable water bottles will be accepted but must be empty on arrival; you may use on-site water fountains to fill.

Please note:

Co-op Place has a no re-entry policy. Access to the designated smoking area is permitted; however, your ticket must be properly scanned out to enable re-entry into the facility.

Guests who wish to return certain prohibited items to their vehicle or need to exit and re-enter due to personal emergencies (i.e., to retrieve medicine from a vehicle) must make contact with a Guest Services member to make arrangements. Guest Services will assess the request to ensure all building policies are followed.

Privacy Policy

The City of Medicine Hat (“City”) is committed to protecting your privacy. This website and our practices have been designed to ensure compliance with the privacy provisions of the Freedom of Information and Protection of Privacy Act, RSA 2000, c F-25 (“FOIP”). By visiting www.coopplace.ca you are acknowledging and accepting the terms and conditions of this privacy statement.

Personal Information

The City does not automatically gather any personal information from you, such as your name, phone number, street or email address. This personal information is only obtained if you supply it voluntarily. Any personal information you provide to us is collected, used, and disclosed in accordance with FOIP. We will not sell, share, or rent your personal information to any third party. The City will only use or disclose your personal information in accordance with FOIP. The City uses encryption technology to keep any personal information collected through the website confidential. All other user information is maintained in a secure environment only accessible by authorized personnel.

Logging Practices

When you browse this website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. This information does not identify a visitor personally and is only used to administer the site and identify usage trends to improve the website. Our web logs store the domain name and IP address from which this website was accessed, the type of browser and operating system used, the date and time the website was accessed, the pages visited, and the region of the world from which the website was accessed.

Cookies

This website uses cookies to improve users' experience. A "cookie" is a small text file that is stored on a user's computer, placed there by a web server for future access and retrieval of stored information. All employees and processors who have access to your cookies are obliged to respect the confidentiality of that information. Web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Be aware that by declining cookies, some interactive features or online services that depend on cookies may not function as intended.

External Links

This website has links to other external websites for your information and convenience. The City is not responsible for the privacy practices of websites linked to from our website.

Freedom of Information (FOIP) Requests

The City is committed to openness and transparency by facilitating access to records and information unless part or all of the record falls under one or more of the exemptions within FOIP. For more information on our FOIP procedures, visit our Freedom of Information requests section.

Changes to Policy Statement

Changes may be made to this statement from time to time without notice. You are encouraged to check this statement periodically.