You can download the Active MH Mobile App from the App Store (for iOS devices) or Google Play (for Android devices). Simply search for "Active MH" and follow the instructions to install it on your device.

The app requires iOS 15.0 or later, macOS 12.0 or later and a Mac with Apple M1 chip or later, or Android 8.0 or later. 

If you already have an online recreation account with the City of Medicine Hat, use your existing credentials to log in. 

If you're new to the system, access our registration website using your web browser and follow the prompts to set up a new account. Then, you can use your new login to access the mobile app.

If you forgot your password, tap "Forgot Password" and a temporary password will be emailed to you. 

To register for a course, find a program and tap the Register button. Select the individual(s) you’d like to enroll, and tap Add to Cart. Tap on View Cart, then tap Checkout, select a payment method, and tap Confirm Purchase.

We do not accept pre-registration for drop-in activities, but you can scan your digital membership card when you arrive.

To see your current enrollments, navigate to the Home tab on the bottom menu bar. Under the Your Upcoming Activities section, activities that you are currently enrolled in will be displayed for you to swipe through. You can also view by navigating to the Account tab on the bottom menu bar and tapping Schedules.

Any pending confirmations will show up as an alert on the top of your Home tab. To confirm a pending registration, tap on the alert and tap Confirm. You can also confirm by navigating to the Account tab and tapping Pending Confirmations.

To view your account information, navigate to the Account tab on the bottom menu bar and tap Personal Information, or tap Family Information to view other account members.

To update information, log in to your account on a computer or contact Recreation Customer Service at 403-502-8566 or email recreation@medicinehat.ca.

This is likely because the participant does not meet the requirements (age, gender, or residency) for the activity.

To update participant information, contact Recreation Customer Service at 403-502-8566 or email recreation@medicinehat.ca.