Active MH Mobile App

Introducing our new Active MH mobile app

The Active MH mobile app is designed to make your experience with our recreation services easier and more convenient than ever. This app allows you to browse, register, and pay for recreation programs right from your mobile device, offering you greater flexibility and control over your recreation needs.

Key Features of the App 

  • Browse and Register for Programs: Explore a wide variety of courses and drop-in activities in an intuitive, easy-to-use interface.
  • AI-Powered Smart Search: Easily find programs using text or voice commands, with recommendations tailored to your interests.
  • Seamless Payments: Securely pay for your registrations directly through the app.
  • Digital Membership Cards: Access your membership details instantly and check into drop-in activities with just a scan from your phone—no need for physical cards.
  • Real-Time Updates: Stay informed with in-app notifications about waitlist changes and program availability. 

Frequently Asked Questions

You can download the Active MH Mobile App from the App Store (for iOS devices) or Google Play (for Android devices). Simply search for "Active MH" and follow the instructions to install it on your device.

The app requires iOS 15.0 or later, macOS 12.0 or later and a Mac with Apple M1 chip or later, or Android 8.0 or later. 

If you already have an online recreation account with the City of Medicine Hat, use your existing credentials to log in. 

If you're new to the system, access our registration website using your web browser and follow the prompts to set up a new account. Then, you can use your new login to access the mobile app.

If you forgot your password, tap "Forgot Password" and a temporary password will be emailed to you. 

To access your digital membership card, navigate to the Home tab on the bottom menu bar. In the top right corner, tap the QR code image QR code button next to your name. If you have multiple family members on your account, you can swipe through each membership card.

To search and find activities, navigate to the Browse tab on the bottom menu bar. Tap to choose the type of activity (courses, drop-ins, or all activities) or use the search bar at the top to search what you’re looking for. Using artificial intelligence (AI), you can use natural language like “yoga classes on weekday mornings” to find your results. You can further refine your search by tapping the Filter button image filters button in the top right corner.

To register for a course, find a program and tap the Register button. Select the individual(s) you’d like to enroll, and tap Add to Cart. Tap on View Cart, then tap Checkout, select a payment method, and tap Confirm Purchase.

We do not accept pre-registration for drop-in activities, but you can scan your digital membership card when you arrive.

To see your current enrollments, navigate to the Home tab on the bottom menu bar. Under the Your Upcoming Activities section, activities that you are currently enrolled in will be displayed for you to swipe through. You can also view by navigating to the Account tab on the bottom menu bar and tapping Schedules.

Any pending confirmations will show up as an alert on the top of your Home tab. To confirm a pending registration, tap on the alert and tap Confirm. You can also confirm by navigating to the Account tab and tapping Pending Confirmations.

To view your account information, navigate to the Account tab on the bottom menu bar and tap Personal Information, or tap Family Information to view other account members.

To update information, log in to your account on a computer or contact Recreation Customer Service at 403-502-8566 or email recreation@medicinehat.ca.

This is likely because the participant does not meet the requirements (age, gender, or residency) for the activity.

To update participant information, contact Recreation Customer Service at 403-502-8566 or email recreation@medicinehat.ca.

Parks

88 Kipling Street SE
Medicine Hat, Alberta
T1A 1Y3
P: 403-529-8333
F: 403-529-8254
Email us

Recreation

2000 Division Ave N
Medicine Hat, Alberta
T1C 1X9
403-502-8566
Email us