To withdraw from a program or pre-booked time slot, please take the following steps.
Step 1: Log into your online account
Step 2: Click on My Info
Step 3: Select your name, or the name of the person withdrawing
Step 4: Scroll to Schedules, click to expand
Step 5: Select Switch to List View
Step 6: Select Actions, next to the event you wish to withdraw from
Step 7: Click Withdraw
Step 8: The message 'You are about to withdraw from [Selected Class]' will appear, select Withdraw to confirm.
- Passholders, straight to the withdrawal confirmation page with the option to Print or Email
- Non Passholders, refund options will populate, if you paid with
- Credit card, you can choose an account credit or refund to the credit card used
- Account credit, cash or debit, you can receive an account credit
Not sure what to do if you find yourself on a waitlist?
- Waitlists will auto populate as spots become available
- An email is sent to inform you that you have moved from the waitlist to the class. Action is required to confirm or decline the spot.
- If you DO NOT confirm or decline and can no longer attend, the spot will remain occupied
- If you can no longer attend and DECLINE, it will automatically populate the next in line from the waitlist.
