Fair Entry

This might include:

• A copy of your Alberta driver's license
• A copy of your Alberta ID card
• A copy of a utility, telephone or cable bill dated within the last 30 days
• A copy of a government document with your name and address dated within the last 30 days
• Signed lease agreement

P.O. boxes and rural route addresses are not accepted.

Total household income must be less than the Low Income Cut-Off (LICO) set by Statistics Canada, which is updated annually.

You can apply to Fair Entry with eight different proofs of income. Please submit a copy of one of the following documents with your application:

• Canada Revenue Agency: Notice of Assessment: You must present a current “Notice of Assessment” or “Notice of Reassessment” for each household member 18 years and over that lives with you at your Medicine Hat residential address. Total income before tax is shown on line 150 of your “Notice of Assessment” or “Notice of Reassessment”. Household includes all members related by blood, marriage, common law relation, or adoption. A tax return summary is not accepted. For more information on your Notice of Assessment you can contact Revenue Canada at 1-800-959-8281.
• Assured Income for Severely Handicapped benefits (AISH): a copy of your current Health Benefits Card
• Alberta Works: Income Subsidy/Support (Supports for Independence): a copy of your current Health Benefits Card
• Alberta Works (Learners): an approval letter from Alberta Works that indicates eligibility period and the current Health Benefits Card
• Alberta Works (Alberta Health Benefits): An approval letter from Alberta Works that indicates eligibility period and the current Health Benefits Card
• Resettlement Assistance Program Form: a copy of the Start Up and Monthly Allowance that confirms you are receiving support under the Resettlement Assistance Program
• For Independent Youth: a letter from a school principal or guidance counselor, or letter from Child and Youth Support Program of Alberta Children's Services
• Letter from a social worker/support staff: Only when no other documents are available. A letter dated within the last 30 days from a social worker/support staff with whom a current relationship exists. The letter should outline the length of the relationship, that the person writing the letter is aware of the Low Income Eligibility and that the household meets the eligibility requirements. 

A copy of the document must accompany your application for each member of your household 18 years or older. If you are submitting documents on behalf of another person over the age of 18, you must complete an authorization consent form.

Fair Entry is a program that ensures that all Medicine Hat residents have reasonable access to a range of public services. The Fair Entry program is designed to assist low-income families/individuals to enjoy programs throughout the city. Your application for Fair Entry allows you to access various services with separate subsidies for each service area.

Eligible services under Fair Entry are:

• Recreation User Fee Assistance – 75% reduced rates for City of Medicine Hat regular-priced recreation program and admissions at City-run swimming pools and leisure centres. Each family member listed on your approved application form will receive $200 per year. The $200 subsidy can only be applied to the specified family member and cannot be combined, transferred, or shared. Once the $200 is used up within each year, the customer pays the total balance over the yearly maximum. Unused credits expire at the end of each year of the application and are not carried forward.
• Esplanade Arts & Heritage Centre Education Programs – 75% reduced rates for educational programs directly provided by staff of the Esplanade. The maximum user fee assistance per eligible resident (adult or child) per eligible year is $200.  Once the $200 is used up within each year, the customer pays the total balance over the yearly maximum. Unused credits expire at the end of each year of the application and are not carried forward.
• Transit Monthly Pass - Save 75% on monthly transit passes, to an annual maximum of $630 per person/year (the equivalent of 24 adult passes in a 2-year period).

You can apply online or pick up an application in person at any of the following locations:

• City Hall (open: Monday to Friday, 8:30 a.m. to 4:30 p.m.)
• Big Marble Go Centre (open: Monday to Thursday, 6 a.m. to 10 p.m.; Friday, 6 a.m. to 8 p.m.; Saturday, 7 a.m. to 8 p.m.; Sunday, 8 a.m. to 7:30 p.m.)
• Crestwood Recreation Facility (open: Monday to Thursday, 5:45 a.m. - 8:30 p.m.; Friday, 5:45 a.m. - 6 p.m.; Saturday, 10 a.m. - 5 p.m.)
• Esplanade Arts and Heritage Centre (open: Tuesday to Saturday, 12 noon to 5 p.m.)

To qualify for the Fair Entry program, you must be a resident of Medicine Hat, and demonstrate your need for assistance. You must provide proof of your address, and documents to assess your income level(s). If your income falls below the low income cut off (LICO), you will be approved for access to the Fair Entry program subsidy/subsidies.

View the current LICO scale in use

To apply, please have the following available for review:

• Proof of Income
• Proof of Residency

The Fair Entry Program is intended for those who live and hold a residence within the city of Medicine Hat. If a person has a Medicine Hat address on their driver's license, or on their tax return, or have their mail sent to an address in Medicine Hat, then they are deemed a "resident" and are eligible to apply for the Fair Entry program.

If you do not qualify as a resident or are not sure if you qualify as a resident, please contact us directly at 403-502-8001 for more information or to request an assessment. Even if you use the facilities within Medicine Hat, you are not eligible for this program if you do not qualify as a resident.

Yes. Please contact us at fairentry@medicinehat.ca or call 403-502-8001 for assistance with your application.

The following proof of income documents will be accepted:

• Line 150 of your most recent tax return; or
• Your most recent "Notice of Assessment" form; or
• A letter from a Social Worker/support worker; or
• A letter from a Principal or Guidance Counselor confirming your status as an Independent Youth* (*for those who are under 18 years of age); or
• Alberta Health Benefits Card (current)
• Resettlement Assistance form(s)

Please note that if you are applying as a family unit, you will need to provide proof of income for any family member over the age of 18.

Sometimes income situations can change drastically within the same calendar year. For example, if your most recent notice of assessment is considerably higher than your current year’s income, due to a sudden change in income (example: loss of job, divorce) your proof of income statement(s) may not yet reflect these sudden changes. In these special circumstances, please contact a City representative from any of the service areas. We will review your application and contact you with further details. 

Your application will be processed within two weeks but your approval depends on the information you provide. If information is missing, it may delay your approval. Please ensure to bring all necessary documents for processing.

When your Fair Entry application is approved you will receive an email with instructions on how to access your subsidy, depending on what services you are interested in. The email will outline all the areas that are part of the program (see above) and next steps to accessing them.

When your Fair Entry application is approved you will receive an email with instructions on how to access your subsidy, depending on what services you are interested in – the email will outline all the areas that are part of the program (see question 3 above) and next steps to accessing them.

The Relief Credit benefit was based on approval from City Council, and the funding is coming from unused credits from the 2023 program, and therefore was only eligible for 2024. Should there be credit available in future years, if you are already on the Fair Entry program when or if that is approved, you will likely be automatically eligible. We will ensure that we communicate changes to the program when they occur.

Unfortunately, we cannot refund previous purchases. You are therefore encouraged to apply for Fair Entry before using certain services to ensure that you qualify for the subsidy.

Application approval is based on residency requirements and income levels. If you wish to request a review of your application, please contact us at 403-502-8001.

The discount is 75% reduced rate on monthly transit passes, to an annual maximum of $630 subsidy per person/year.

To set up, each member of your application needs to bring their photo ID and this letter to either City Hall - 580 1 Street SE (Monday to Friday, 8:30 am - 4:30 pm) or the Medicine Hat Transit Office, 460 Spencer Street SE (Monday – Friday, 8:00 am - 4:00 pm, closed 12:00 pm -1:00 pm).

If you already have a Transit card, you will need to have the card updated to the Fair Entry program to access the reduced rate. Any balance on your old card will be available until it expires.

Once you have a Fair Entry Transit card, you will be able to purchase your monthly pass at the discounted rate at any one of 4 locations listed below, or reload online for a period of two years. 

If loaded online, an applicant will be able to use a Credit Card or Bank Card to purchase their monthly pass. When you tap your card to get on the bus, the display will show as a regular pass.

City Hall - 580 1 Street SE

• Monday to Friday: 8:30 a.m. - 4:30 p.m.

Esplanade Arts & Heritage Centre - 401 1 Street SE

• Tuesday to Saturday: 12 to 5 p.m.

Big Marble Go Centre - 2000 Division Ave N

• Monday to Thursday: 6 a.m. to 10 p.m.
• Friday: 6 a.m. to 8 p.m.
• Saturday: 7 a.m. to 8 p.m.
• Sunday: 8 a.m. to 7:30 p.m.

Medicine Hat Transit Office, 460 Spencer Street SE

• Monday to Friday: 8 a.m. to 4 p.m.