Feedback & Projects
Welcome to the Medicine Hat Transit feedback page, where you can have your say and stay up to date on new and/or proposed changes to transit services.
Your feedback is welcome and valued for the initiatives which impact you. Each of the initiatives below has a link allowing you to provide further feedback.
If you notice an issue or concern with a transit vehicle, signage at a transit stop, etc.? You can submit as a service ticket through our Report a Problem portal. Submitting a ticket allows you to track the request:
Projects
Route 10 survey
Route 10 changes have come into effect as of Thursday, August 27. These changes will improve schedule reliability across all routes. View the new Route 10 in the updated Ride Guide and the MHTapp.
Transit has had trouble staying on time on Route 10. During times of increased ridership this can mean missed connections which affect the schedules of other buses in the system.
After conducting a survey with transit riders to address this issue, especially those who utilize Route 10, changes include the following:
The route had previously travelled west down 12 Street NE. The three stops on the north side of this section will be serviced by the existing Route 11 stops on the south side of 12 Street. Two southbound stops on Division Avenue have also been removed with this change – they will be serviced by the existing Route 10 stops on the east side of the street. Signage was placed at these removed stops in advance of the change indicating the nearest stop to access.
These Route 10 changes are a result of survey feedback surrounding these proposed changes, including how riders use the route. Feedback included the following:
- 76% indicated that changes to improve on-time performance were important to them.
- 73% indicated that these changes either don’t affect – or positively affect – their current travel habits.
- 88% of responses indicated that it would be easy to adjust accessing their stop from a different location or route nearby if needed.
- Nearly 70% of responses indicate they’re okay using a different route or the other side of the street to access transit services.
Statutory holiday transit pilot project
The City of Medicine Hat has introduced a pilot project that will provide transit service on three statutory holidays in 2026.
The pilot project will assess ridership levels and the benefits of providing service on statutory holidays. The pilot has been made possible through resources previously approved in the 2025-26 budget. It was initiated in response to rider requests for statutory holiday service, and is intended to determine whether usage supports the financial commitment required.
The following three statutory holidays have been included in the pilot project:
- Family Day – Monday, Feb. 16
- Canada Day – Wednesday, July 1
- National Day for Truth and Reconciliation - Wednesday, Sept. 30
Medicine Hat Transit will offer its Sunday service hours (8:15 a.m. to 7:15 p.m.) on the three statutory holidays included in the pilot.
On-demand and adaptive transit services will be available within this pilot project. Standard transit buses are also wheelchair friendly and able to accommodate those with accessibility needs.
Pilot project results will help Medicine Hat Transit better understand community need relative to statutory holiday service moving forward.
Adaptive Transit improvements
Background
During the pandemic, ridership on Adaptive Transit declined significantly, as many of the individuals who rely on the service were among the most vulnerable populations. As ridership continues to recover, our focus is on ensuring that Special Transit remains available to those who require it most, while also supporting clients who are able to use the conventional transit system independently or with minimal assistance. Council has approved a new Adaptive Transit Policy to ensure the City of Medicine Hat remains committed to providing adaptive transportation services for eligible persons unable to use the accessible fixed route transit system.
Following extensive stakeholder engagement and careful review, several service improvements have been implemented:
- Introduced a one-hour advance booking option for same-day trips, providing greater flexibility for riders while continuing to prioritize critical medical appointments, such as dialysis treatments.
- Updated eligibility assessment and application processes to improve clarity, consistency, and accessibility for clients.
- Enhanced communication tools and operational guidelines for riders, care workers, and partner facilities to better define roles and responsibilities and support safe, reliable service delivery.
- Established an ongoing review process for service standards and operational procedures to continuously improve the customer experience and overall system efficiency.
Transit bus replacements
Details: The majority of ICIP funding has been allocated to the Transit Bus Replacements project, which has an overall cost of $8,060,000; $2,631,186 from the Government of Canada and $5,428,814 from the City of Medicine Hat.
This project will replace 12 aging transit assets; two para-transit buses and ten additional buses.
Timeline: The City of Medicine Hat is pleased to be receiving six new diesel buses across August and September 2026.
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