A mailing disruption means the City cannot mail utility bills, tax reminder notices or accounts receivable invoices or statements to customers.
Canada Post Strike
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There are options available to ensure continued operations during a postal disruption.
Visit medicinehat.ca/paperless for the following actions and more information on each:
- Utilities - View bills and account balances and sign up for eBilling. First-time registrants will need the access code from their latest statement.
- Taxation - Access account balances. First-time registrants will need the access code from their latest statement. Email tax@medicinehat.ca or call 403-529-8111 if you don't have your access code.
- Accounts Receivable - Sign up for paperless billing.
Customers may email customer_accounts@medicinehat.ca or call 403-529-8111 for more information.
How does a postal strike impact customers?
How do I find out my outstanding balance or get a copy of my bills to pay?
There are several options to get your information:
- Sign up for the online portals to view your balances or request eBilling.
Visit medicinehat.ca/paperless for more information - email customer_accounts@medicinehat.ca
- call Customer Care at 403-529-8111
How can I get mail to City of Medicine Hat during the postal strike?
Mail can be dropped to the City of Medicine through the drop box at the west entrance of City Hall or at City Hall, 580 1 St SE during regular business hours, 8:30 am to 4:30 pm.
Mail may also be sent via courier to:
City of Medicine Hat
580 1 St SE
Medicine Hat AB T1A 8E6
Will I still get my bill in the mail?
Your printed bill may be delayed in the event of a Canada Post strike.
We encourage you to sign up for eBilling options by visiting medicinehat.ca/paperless to avoid any potential delays or disruptions in the future.
Do I still need to pay my bill if I do not receive my bill in the mail?
Yes, you are still required to pay your bills during a postal disruption.
There are several ways to access your account balances and make payments, through the online portals at medicinehat.ca/paperless, by emailing customer_accounts@medicinehat.ca or calling Customer Care at 403-529-8111.
Are penalties waived for late payments during a mailing disruption?
No. Penalties will not be waived. It is your responsibility to pay your statements and invoices on time despite a mailing disruption.
You can sign up for the online portals to view their balances, email customer_accounts@medicinehat.ca or call 403-529-8111 to find out their balances.
How can I pay my utility bill during a postal strike?
You can pay your City bill:
- Internet banking or telephone banking
- Automatic Bank Withdrawal
- In person at City Hall, 580 1 St SE during regular business hours, 8:30 a.m. to 4:30 p.m.
- After hours drop box at the west entrance of City Hall
- Courier payments to City Hall, 580 1 St SE, Medicine Hat AB, T1A 8E6
How can I get my money owed to me from the City?
Accounts Payable suppliers are encouraged to register for direct deposit, and sign up for EFT.
If required, local vendors may arrange to pick up cheques at 364 Kipling Street SE by calling 403-529-8121. Photo identification must be presented along with an authorization letter from the payee.
Suppliers are asked to email invoices to Accounts Payable at AP@medicinehat.ca.
Contact Us
City of Medicine Hat
580 1 St SE
Medicine Hat, Alberta
T1A 8E6
P:403-529-8111
F: 403-525-8696
Email us
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