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FAQs for myMH Portal

Create an account

1. Go to myMh portal 

Click "myMH Login | Sign Up" on the top navigation bar of the City's website.

Go to mhMH portal

2. Create your account 

Using an email and password:

  • Click the "Sign me up!" button at the bottom of the login screen
  • Enter your email and password (required)
  • Review and agree to the Terms and Conditions
  • Click "Sign me up!"

Or use an existing social media account (Twitter, Google, Facebook):

  • Click on the social media account you’d like to use.  

Note: the social media platform may ask you to verify your social media account.

3. Add your address for property-specific info 

It is not mandatory to add an address to create or use the myMH portal.

If you do not want to add your address, click ‘Maybe later’

If you choose to add your address, the portal will automatically display information related to your address, such as:

  • Garbage collection schedules for your zone
  • Road closures near you
  • Trails near you

To enter your address:

  • Start typing your street name and wait for the dropdown to populate/appear.
  • Select your street name from the dropdown.
  • The street number field will be enabled, from which you can choose your street/house number.
  • You can then choose the unit number from the drop-down (if applicable).
  • Click ‘Next’

4. Verify your account 

If you are prompted to, check the email you used to sign up to verify your account.
  • If you do not see a verification email, check your spam or junk folder.
  • Click on the link in the verification email.
  • Now you’re ready to log in to Citizen Portal!

 

Login to myMH portal

1. Go to myMH portal

Click "myMH Login | Sign Up" on the top navigation bar of the City's website.

Go to mhMH portal

2. Enter your login credentials

Using email and password:

  • Enter the email and password you used to create your account on the login screen
  • Click ‘Login’

Or, if you created your account using an existing social media account (Twitter, Google, Facebook):

  • Click on the social media account you used to create your account

3. Click "Login"

 

Logout of Citizen Portal 

1. Click on your profile icon

The profile icon appears on the top right corner of your myMH page.

2. Click on "Sign out"

You will see a "Sign out" link on the pop-up when you click on the profile icon. Click on "Sign out" to log out from your myMH portal account.

Make your my MH portal experience even better by adding your address. When you add your address, many widgets will automatically display information about road closures or trails near you, your waste and recycling collection dates, and more. Learn how to add one or more addresses to your account.

Add an address

Adding an address to your account is optional. If you add an address, many widgets will automatically display information relevant to your area. 

1. Click on your profile icon

The profile icon appears on the upper right corner of your myMH portal.  

2. Click on "Account" or "Add address" 

If you click on the "Account" link on the pop-up, please follow Step 3 below. By clicking on "Add address" you can add a new address instantly. Once you have added the address, save the changes.

3. Under the "Property" tab, click "Add property" or "Add another property" 

Click on the "Property" tab, and then click on "Add another property."

Note: If you already have one property added, the system will display "add another property"

4. Enter the details of the property

 "Address name" is simply a nickname to differentiate your multiple properties. For instance, you might call one property "Home" and another one "Rental" or "Business."

Addresses must be within Medicine Hat city limits.

5. Click "Save"

 

Remove an address

1. Click on your profile icon (upper right corner) 

The profile icon is on the upper right hand corner of the myMH Portal page. 

2. Click on "Account" 

After clicking on the icon, select "Account" or "Add property"

3. Under the "Property" tab, click "Remove property" 

  • Click on the "Property" tab
  • Click "Remove property" under the property you would like to remove

4. Click "Save" 

 

Switch between addresses

The widgets on your dashboard will display information related to the address shown in the upper right corner of your dashboard, including events, road closures, and facilities.

If you have more than one address on your account, you can switch between addresses to view information about each address. 

1. Click "Switch property" under the address  

The "Switch property" button is displayed under the address on the upper right corner of the myMH page. 

2. Click on the address you want to see content for 

You can select the address you want to see the content for 

3. Click "Save" 

Note: you can reorder the widgets on the dashboard differently for each property.

There are four types of notifications for the myMH portal:

  1. (Default) App only: your notifications will only appear in the portal
  2. App + email (daily summary): receive a notification in the portal AND by email daily with a summary of notifications (updated/new information) from all widgets with this notification setting
  3. App + email (immediate): receive a notification in the portal AND by email whenever there is an update to any information on a particular widget with this setting
  4. None: you will not receive any notifications when there are changes in this widget

Mange your notifications by widget 

Follow these steps to change your notifications for each widget:

1. Click "View more" in a widget 

At the bottom of all widgets, you will find "+ View more" 

2. Click on 'Settings" 

  • The Settings button will be displayed on the right hand side of the pop-up, that appears after you click on "+ View more"
  • Current notification settings for this widget will appear under "Would you like notifications?" 

3. Choose the notification type from the drop-down menu 

Four options will be displayed in the drop-down menu: None, App Only, App + Email (Immediate) and App + Email (Daily Summary).  

4. Click "Save" 

You can choose to return to the widget or stay in settings to make changes to more widgets (from the list on the left side of the page).
 

Unsubscribe or change notification settings for all widgets 

Follow these steps to change your notifications for all widgets at once: 

1. Click on the profile icon (top right corner) 

The profile icon is on the right hand corner of the myMH portal page 

2. Click "Account" 

Click on "Account" from the pop-up after you click on the profile icon. 

3. Click "Widget settings & notifications" tab 

Individual widgets are listed along the left side of the page. 

4. Click "All notification settings" at the top of the widget list 

"All notification settings" will be displayed on the left hand side panel on myMH Portal. 

5. Choose your preferred notification type from the drop-down menu 

You can choose from four options: None, App Only, App + Email (Immediate) and App + Email (Daily Summary) 

6. Click "Save" 

 

One of the best features of the myMH portal is the ability to customize your dashboard, widget content and notification settings.

Move, remove or add widgets 

You have the ability to edit the widgets that you see on your myMH screen. 

1. Login to myMH portal 

Content in the myMH portal is organized in widgets. Your dashboard will come with all available widgets. You can customize your dashboard to show the widgets you want; in the order you want. 

2. Click on "Edit home screen" (on the upper right side of the screen) 

You can move, remove or add widgets to your dashboard.

When you're done, click "Save home screen" to save all your changes.

Please note that some widgets are set as fixed widgets by the city. The fixed widgets can be moved to a new location on your dashboard; however, you will not be able to remove these widgets from the home screen.

Move a widget to a new location 
  • Move your mouse over a widget.
  • Click and drag the widget where you want it.
  • Repeat until your widgets are in the order you’d like them.
  • If you are on a mobile device, press and drag the widgets to their new location.
Remove a widget from your dashboard 
  • Move your mouse over a widget you’d like to remove.
  • Click on the X in the upper right corner of the widget.
  • Note: you can’t remove the widget that the city has set as fixed.
Add a widget to your dashboard 
  • Click ‘Add widget’ (upper right side of screen)
  • You’ll see a list of all available widgets not currently on your dashboard. If no widgets are available, it means they are already all on your dashboard.
  • Click ‘+ Add’ beside any widgets you would like to add. They will be added at the bottom of your dashboard.

3. When you are done, click "Close" 

 

Switch to dark mode 

This will display the background of myMH portal in black colour. 

1. Click on the profile icon 

Click on the Profile icon in the top right corner 

2. Toggle "Dark mode" 

Click the toggle button to turn on dark mode 

Have you forgotten your password or would like to change it? You can change or reset your password using our self-serve option online. Learn how to change or reset your myMH password.

Reset your password 

You can follow these steps to reset your password or if you have forgotten your password. 

1. On the login screen, click "Forgot username or password" 

There will be a link available on the myMH portal login page. Click on the "Forgot username and password" link to reset your password. 

2. Enter the email address you used to create your myMH portal account 

Enter the email address in the pop-up window 

3. Click "Send" 

4. Check your email 

Check you email for a password reset link. If you don't see the email, please check your junk or spam folder. 

Change your password 

The following steps will help you to change your password. 

1. Login to myMH portal 

2. Click on the profile icon 

You can click on the profile icon as available on the top right corner of your myMH page. 

3. Click "Account" 

Click on the "Account" link displayed on the pop-up 

4. Select "Your Information" 

Click on the "Your information" tab and click on "Change password"

5. Reset your password 

  • The system will display with a pop-up asking for your current password and new password.
  • Your password must be 12 characters long and include three of the following elements: lowercase letter, uppercase letter, number and special character.

6. Click "Change password" 

After entering the above information click on "Change password" button 

7. Use the new password the next time you log into the myMH portal 

 

Contact Us

Webmaster

533 1 St SE
Medicine Hat, Alberta
T1A 0A9
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