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Report a Problem

Many City services are connected directly to our service request system. Problems can be reported by submitting an online ticket.

Issues with City infrastructure like burnt-out street lights, cracked sidewalks, potholes and problems within our parks can be submitted as a service ticket through our Report a Problem portal.

However, if you require emergency assistance, please call 9-1-1.

You may also contact the department directly between 8 a.m. and 4 p.m., Monday to Friday (excluding holidays).

Commonly Required Numbers

Gas Utility 403-529-8191  
Outages 403-529-8260 Power, traffic and street lights
Parks 403-529-8333 * option 6
Roads & Sidewalks 403-529-8177  
Water & Sewer 403-529-8176  

* Municipal infrastructure emergency assistance (after hours): 403-526-2828

Report a property issue

Fill out the online form to report a concern about a property within Medicine Hat, such as:

  • Safety / building codes concern
  • Disallowed structure or land use
  • Disturbance due to a home business
  • Concern with sign or LED sign
  • Unstable slope / slumping
  • Other property concerns

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