A deposit will be required for customers who are not the registered owners of the property and:
- have no or unsatisfactory credit history with the City
- have had services disconnected for non-payment of their account
A deposit is equal to two times the average utility charges for the property to which utilities are provided for the immediately preceding 12 months (this will be estimated if there is no consumption history for the property) with a minimum deposit requirement of $100.
A deposit will be refunded to the customer when:
- the customer terminates their utility account with the City, and does not enter into an account for utility services at another property within the City's service area and pays their utility accounts in full; or
- the customer establishes a Satisfactory Credit History.
Deposits will be waived for residential customers who do not have credit history with the City if:
- they sign up for pre-authorized payment plan; or
- the customer provides a statement of acceptable payment history from another utility company.
Credit History
Credit history with the City is the customer relationship for utility services with the City. Satisfactory credit history reflects a Utility Customer who has, in the last 12 months:
- not had utilities disconnected for non-payment of account
- been issued a maximum of one disconnect warning notice
- made a maximum of one dishonoured payment to the City for utilities