Scratch and Win

The Scratch & Win Incentive Program offers rebates to residential electric and/or natural gas utility customers to purchase and install smaller energy efficient and renewable energy items in their homes.

Customers can apply up to two times in 2022 and win up to $100 back on the purchase of everyday items on each application.

Scratch & Win helps customers save on smaller energy efficient purchases. From switching to LED lightbulbs, to installing a programmable thermostat, small changes add up to big savings!

Rebate Amount

20-100% to an annual maximum of $200.

Application deadline

Application deadline is noon on January 10, 2023.

Application terms and conditions

The following Application Terms and Conditions (Terms and Conditions) establish the eligibility requirements and related terms and conditions for an application to the Scratch & Win Incentive Program (Program).

The application shall be subject to approval by HAT Smart. A completed application is neither a guarantee of eligibility for a rebate under the Program, nor payment of the rebate itself, and is subject to the following Terms and Conditions:

  1. The Program will be in effect from January 1 to December 31, 2022 (Term), or until a time in which Program funds are fully subscribed.
    • Applicants are eligible for two (2) rebates per residential address during the Program Term.
  2. The deadline to submit applications is noon on January 10, 2023. In-person applications must be submitted on the last business day before the deadline, should January 10 fall on a non-business day. Your application will be declined if it is:
    • incomplete or illegible. A new application will be required and must be received prior to the application deadline.
    • late, or received after Program funds are fully subscribed.
  3. The Program is for both new and existing residential properties.
  4. To qualify for a rebate under the Program:
    • purchases must appear on the list of eligible items under ‘Purchase a qualifying item’ on the HAT Smart website (Eligible Product); and
    • items must be bought in Canada between January 1 and December 31, 2022 as evidenced by the date on invoices and/or receipts. Online purchases are only eligible if they are ordered from an online distributor in Canada.
  5. To be eligible for a rebate under the Program:
    • Applicants must receive a City of Medicine Hat residential Electric and/or Natural Gas utility statement for the Project address in their name; and
    • Eligible Products must be purchased by the property owner as confirmed through the City of Medicine Hat billing system.

      Residential customers living in a condo are not eligible for the Program if utilities are paid for through condo fees or by the condo association since the condo building itself would then be considered a commercial enterprise.
  6. Funds will not be reserved for this Program as applications are processed on a first come, first served basis.
  7. Rebates are calculated by multiplying the total receipt value (to a maximum of $100) by the percentage revealed on the scratch ticket and applied as a credit to the Applicant’s utility account.
    • Scratch tickets are available in denominations of 20%, 40%, 60%, 80%, and 100%. To qualify, in-person applicants must scratch tickets within view of a Customer Service Representative (CSR) at City Hall. Tickets for online applications will be scratched, in front of a witness, by a CSR.
    • HAT Smart rebates are paid based on pre-tax amounts. Therefore, amounts entered on the application form should not include taxes.
    • Omission of Required Documentation will result in an incomplete application which will be declined by HAT Smart.
    • The Applicant should retain a copy of the application form and all required documentation as the Applicant’s original application and documentation will not be returned by HAT Smart.
  8. The Applicant is solely responsible for:
    • researching and ensuring they qualify under applicable eligibility criteria as outlined on the HAT Smart website;
    • meeting all Program requirements and complying with any laws, regulations, or by-laws regarding permits, codes, restrictions, and/or inspections in relation to products or equipment installed; and
    • any direct or indirect taxes, duties, levies, fees, or like charges incurred as a result of participation in the Program.
  9. The Applicant acknowledges and agrees that HAT Smart:
    • is not responsible for, and accepts no liability nor makes any representations with respect to estimated or possible energy savings of qualifying purchases;
    • is not responsible for, nor liable for, the selection, purchase, installation, and ownership/ maintenance of the products included in the submitted rebate application; and
    • makes no representation or warranty, whether expressed, implied, direct or indirect, with respect to the products, services or other measures that the Applicant has purchased.
  10. The Applicant further agrees:
    • the Eligible Project has been completed in the specified dwelling through a service provider and that purchases and installations are of new condition and for non-commercial use only;
    • that HAT Smart is not affiliated in any way with the manufacturer, distributor, dealer, and/or installer of the product(s);
    • that combined incentives from government programs shall not exceed 100% of Eligible Project costs;
    • to disclose rebate amounts received, or to be received, from complementary municipal, provincial, and/or federal government programs; and
    • any other rebate(s), discount(s) and/or incentive(s) offered and/or provided by any government agency, institution, manufacturer, distributor, dealer and/or installer are separate and distinct from the Program and HAT Smart shall not be responsible for the administration or payment of the same nor be responsible for the erroneous submission of other rebate(s), discount(s) and/or incentive(s) to HAT Smart.
  11. In submitting this application, the Applicant consents:
    • to the disclosure of personal information, as well as the rebate amount awarded to the Applicant, to HAT Smart, its contractors, employees, partners and others who have a need to know; and
    • to the collection, use, disclosure and retention of such information for five years, following which such information will be destroyed or made anonymous.
  12. HAT Smart reserves the right to change or terminate the Program at any time without notice or explanation. HAT Smart will use reasonable efforts to process a completed eligible application received prior to changes or Program termination according to Program requirements in effect on the date the application was received.
  13. The Applicant should allow at least four (4) weeks to process the application. If approved, your rebate will be applied to your City of Medicine Hat utility account.

Frequently asked questions

I've been told I need proof of ENERGY STAR® certification to file for my rebate. How do I get this?

Details can be found in the Required Documentation section. If you need assistance, please contact the retailer (where you purchased the appliance).

Can I use receipts for items I purchased a while ago?

Yes, provided that the date on the receipt falls within the current Program year.

I lost my receipt. Can I still apply for the rebate?

In order to process your application, we require proof of payment for each receipt/invoice. Contact the retailer for a copy.

Of the items on your list, what results in teh best savings and shortest payback period?

Switching to light-emitting diode (LED) lights is an easy way to see quick results. Changing one bulb from an incandescent to a LED will result in an immediate savings of 80% on the energy needed for the light.

Should I focus on buying items that save natural gas or electricity?

Focus on saving electricity. With the current natural gas prices being low, it is more economical to invest your money in electricity efficiency improvements first.

I live in a condo. Can I apply for the Scratch & Win rebate?

Yes, if you personally receive a City of Medicine Hat residential Electric and/or Natural Gas utility statement in your name. If your utilities are paid for through your condo fees or by the condo association, you would not be eligible since the condo building itself would then be considered a commercial enterprise.

I live outside of Medicine Hat. Am I eligible for the HAT Smart rebates?

Yes, all City of Medicine Hat residential electric and/or natural gas utility customers are eligible to apply. If you currently receive a residential electric or natural gas bill in your name from the City of Medicine Hat, you are eligible to apply.

Am I guaranteed to receive a rebate if I apply?

All applications are subject to approval by HAT Smart. A completed application form is NOT a guarantee of eligibility for a rebate under the program, nor payment of the rebate itself. Rebates are issued on a first come, first served basis and an incomplete application form can result in a delay of payment or no payment if program funds have been exhausted.

Why was my application declined?

If your application was declined, either it did not meet the eligibility criteria, required documentation was missing, it was received after the deadline, or Program funds were fully subscribed.

 

 

How to participate
 
Determine your eligibility

Before applying, read the Eligibility section below. Don’t forget to check out the FAQs!

Eligibility

To qualify for a rebate:

  • Applicants must receive a City of Medicine Hat residential Electric and/or Natural Gas utility statement for the Project address in their name.

    If you live in a condo and your utilities are paid for through your condo fees or by the condo association, you would not be eligible for HAT Smart rebates since the condo building itself would be considered a commercial enterprise.
  • Purchases must appear on the list of eligible items (under Purchase a qualifying item) and bought in Canada between January 1 and December 31, 2022 as evidenced by the date on invoices and/or receipts. Online purchases are only eligible if they are ordered from an online distributor in Canada.
  • You can submit up to two (2) applications this year. Receipts can be greater than $100, but the Scratch and Win percentage value will be calculated based on the $100 maximum for each application. The maximum rebate for the year is $200.
Purchase a qualifying item 

If you have purchased an energy-saving item and it is not on the list, email HAT Smart. To qualify, the suggested item(s) must save electricity and/or natural gas. Purchases can be made from a retailer, wholesaler, or online.

Eligible items

The following items are eligible for Scratch and Win. 

Lighting and timers

Light emitting diode (LED) bulbs, motion sensors, timers (programmable, outdoor, indoor, photoelectric)

Equipment and power bars

Watt meters, power cost monitors, energy monitors, smart battery chargers, power bars (surge protection, smart shutdown, timer, compact)

Outdoor and solar

Hot tub cover, pool cover, energy efficient pool pumps, awnings, push reel lawnmowers, solar lights, solar battery chargers

Home heating and cooling

Programmable thermostats, furnace filters, vent deflectors, fans (ceiling, portable, floor stand, attic), solar shades, shutters, energy efficient window coverings, screen doors

Insulation and sealing

Water piping insulation, outlet plate gaskets, weather stripping, expanding foam, sealing tapes, window kits, caulking (latex, silicone, acoustical, exterior, interior, multi-use)

Water heating and laundry

Low flow shower heads, faucet aerators, outdoor/indoor clothes lines, cold water washing detergents

Home servicing

Furnace, air conditioner, heat pump servicing, refrigerator removal

ENERGY STAR® certified appliances

Proof of ENERGY STAR® certification is required (see Required Documentation)

Vehicles and transportation

Block heater timers, cords (power saving, thermostatically controlled, timer setting), bus passes
Required documentation

Attach all required documentation, as outlined below.

Omission of required documentation, and/or photos that do not clearly show the model and serial numbers for each ENERGY STAR® appliance, will result in an incomplete application, which will be declined by HAT Smart. A new application will be required and processed based on the date it is received by HAT Smart. Payment may not be made if funds are fully subscribed.

Receipts

All receipts and invoices must be dated between January 1 and December 31, 2022 and include a description of the product*.

Proof of payment is required for each receipt/invoice.

* If details are not available on receipts/invoices, you must provide product information that clearly shows the model number, description and Program eligibility. This information can be obtained from either the retailer or the manufacturer’s website.

Appliances

ENERGY STAR® certification

To find proof of ENERGY STAR® certification, you will need the Brand Name and Model Number of the appliance.

Follow the link above and filter your results, using the menu on the left side of the page.

Once you've found your product, click on the model number to view/print the product specifications to submit with your final application.

Photo(s)

All photos must clearly show the model and serial numbers for the qualifying unit.

Request your rebate

Once you have everything you need, apply online or visit the Customer Service desk at City Hall.

Scratch and win application

Upon submission, a Customer Service representative will scratch a ticket on your behalf (in the presence of a witness) and apply the credit to your City of Medicine Hat residential utility account.

Payment
Your rebate will be applied to your City of Medicine Hat Utility Account in the next billing period. Please allow two to four weeks for the credit, pending approval of this application.